خلاصہ

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

پراجیکٹس

Effect of HR Training on Employees (Ericson UK)

تجربہ

کمپنی کا لوگو
Manager Operations
Recruiting Solutions US BPO
جنوری ۲۰۱۴ - موجودہ | Islamabad, Pakistan

 Perform quality controls, Admin and monitor growth KPI’s.
 Assist HR with recruiting when necessary and oversee the reports.
 Contribute towards the achievement of company’s strategy and operational objects.
 Informative interview & interview debrief calls with candidates.
 Delegating tasks and set deadlines for your internal team.

کمپنی کا لوگو
Floor Manager
J Telemarketing
مئی ۲۰۱۲ - جنوری ۲۰۱۴ | Islamabad, Pakistan

 Recruit, train, supervise and appraise human resources.
 Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
 Review the performance of staff, identify training needs.
 Improve quality and to minimize errors to provide best customer service.
 Coordinate, manage, and monitor the working of various departments in the organization.
 Assist HR with recruiting when necessary and oversee the reports.
 Setting clear team goals.

کمپنی کا لوگو
Manager Operations
Tesco Stores London England
فروری ۲۰۰۷ - فروری ۲۰۱۲ | Greater London, United Kingdom

 Plan and review compensation actions; enforcing policies and procedures.

 Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

 Implement health & safety to resolve any legal and security issues.

 Payroll management, agency expenses and oversee overall financial management.
 Achieving growth and hitting sales targets by successfully managing the sales team.

کمپنی کا لوگو
Research Analyst
Pakistan institute of development Economics
جون ۲۰۰٦ - جنوری ۲۰۰۷ | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

تعلیم

University of East London, England
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, Human Resource‎
Accounting & Finance, Business Economics, Human Resource Management
فی صد 60%
2009
London South Bank University
ڈپلوما, Certified Course in Security From London‎
Security Management
مکمل
2008
Quaid-i-Azam University
ماسٹرز, ماسٹرز ان سائنس, MSC‎
Economics, Finance, Statistics
فی صد 59%
2007
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
accounting, commerce, economics
درجہ B
2004
University of Central Punjab (UCP)
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Accounting & Finance, Advertising and Communication Management, Business Economics
درجہ B
2002

پیشہ ورانہ مہارتیں

5+ سال Accurate Data Entry
4 سال Computer Literacy
4 سال CRM
4 سال Customer Service Certification (CBP)
3 سال Distribution Management
3 سال E-Commerce
5+ سال English Fluency
5+ سال Excellent Verbal and Written Communication
5+ سال experienced
5+ سال Good Communication skills
5+ سال High Pressure Situations
2 سال Microsoft Excel
3 سال MS OFFICE
4 سال MS Word
1 year report writing
5+ سال Strong Communication skills
4 سال Typing
2 سال WEB SEARCH
5+ سال written and spoken
5+ سال Accurate Data Entry
4 سال Administration Activities
3 سال Administration Jobs
3 سال analysis
5+ سال at least two years experince
3 سال • Good presentation skills.
5+ سال • Strong Interpersonal and communication
2 سال Balance Training
3 سال Behavioral Consultation
3 سال best at communications
5+ سال Building Relationships
3 سال Business Development
4 سال Business requirement specification
4 سال Capital Budgeting
3 سال Change management
ایک سال سے کمChinese Language
4 سال Client Follow-up
5+ سال Closing
4 سال Cold Calling
5+ سال communicate clearly
5+ سال COMMUNICATION
5+ سال Communication Skills
3 سال Contract management
4 سال Corporate - Finance Departments
4 سال Corporate - HR Departments
3 سال Corporate - Marketing Departments
3 سال Corporate - Procurement / Administration Departmen
2 سال Corporate Tax Filings
2 سال correspondences
5+ سال Cross Selling
5+ سال CSR

زبانیں

ماہر اردو
ماہر انگریزی

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