خلاصہ

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

پراجیکٹس

Effects of HR Training on Employees Performance (Ericson UK)

تجربہ

کمپنی کا لوگو
Manager Admin & HR
Recruiting Solutions US BPO
جنوری ۲۰۱۴ - مارچ ۲۰۲۰ | Islamabad, Pakistan

Perform quality controls, Admin and monitor growth KPI’s.
Assist HR with recruiting when necessary and oversee the reports.
Contribute towards the achievement of company’s strategy and operational objects.
Informative interview & interview debrief calls with candidates.
Delegating tasks and set deadlines for your internal team.

کمپنی کا لوگو
Operations Manager
J Telemarketing
مئی ۲۰۱۲ - جنوری ۲۰۱۴ | Islamabad, Pakistan

Recruit, train, supervise and appraise human resources.
Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
Review the performance of staff, identify training needs.
Improve quality and to minimize errors to provide best customer service.
Coordinate, manage, and monitor the working of various departments in the organization.
Assist HR with recruiting when necessary and oversee the reports.
Setting clear team goals.

کمپنی کا لوگو
Operations Manager
Tesco Stores London England
فروری ۲۰۰۷ - فروری ۲۰۱۲ | Greater London, United Kingdom

Plan and review compensation actions; enforcing policies and procedures.

Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

Implement health & safety to resolve any legal and security issues.

Payroll management, agency expenses and oversee overall financial management.
Achieving growth and hitting sales targets by successfully managing the sales team.

کمپنی کا لوگو
Research Analyst
Pakistan institute of development Economics
جون ۲۰۰٦ - جنوری ۲۰۰۷ | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

تعلیم

University of East London, England
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA Human Resource Management‎
Human Resource Management
2009
Quaid-i-Azam University
ماسٹرز, MSc, MSC ECONOMICS‎
Business Economics
2007
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
2004
University of Central Punjab (UCP)
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
2002

پیشہ ورانہ مہارتیں

ماہر Computer Literacy
ماہر CRM
ماہر Customer Service Certification (CBP)
ماہر Excellent Verbal and Written Communication
ماہر experienced
ماہر High Pressure Situations
ماہر Typing
متوسط WEB SEARCH
ماہر written and spoken
ماہر Administration Activities
ماہر Administration Jobs
ماہر Adminstration Knowledge
ماہر Analysis
ماہر at least two years experince
متوسط Balance Training
ماہر Behavioral Consultation
ماہر Building Relationships
ماہر Business Development Process
ماہر Business requirement specification
ماہر Business Sevelopment
ماہر Change Management
ماہر Clienmt Dealing
ماہر Client Contact Skills
ماہر Client Follow-up
ماہر Closing
ماہر Conservation Awareness
ماہر Contract Management
ماہر Corporate HR Department
متوسط Corporate Tax Filings
متوسط Correspondences
ماہر CSR
ماہر Customer Management
ماہر Customer Service Certification (CBP) 
ماہر Customer Services
متوسط Customs Regulations
ماہر Data Miniing
متوسط Database Administration
ماہر Delivery Experienced
ماہر Distribution Analysis
متوسط Distributors
ماہر Documentation
ماہر Documentation Maintenance
ابتدائی Drake Tax Software
متوسط Driving license issued from GCC
ماہر Employee Engagement
ماہر Energetic
ماہر English Written / Verbal Communication
متوسط Enterprise Design Patterns
متوسط Evaluation and Implementation
ماہر Excellence Standard

زبانیں

ماہر اردو
ماہر انگریزی

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مزید دیکھیے

Asim آپکے جاننے والے

Nauman Sultan
Embassy of United States of America