خلاصہ

Well-presented articulate and confident individual with a proven ability to provide exceptional customer services and human resource management to ensure that customers leave with a lasting positive impression. I have a passion about human resource management and operations with excellent interpersonal skills, confidence and experience dealing with difficult situations during work. I am successful in leading teams, building and maintaining relationships, and leveraging core strengths to maximize success.

پراجیکٹس

Effects of HR Training on Employees Performance (Ericson UK)

تجربہ

کمپنی کا لوگو
Manager Admin & HR
Recruiting Solutions US BPO
جنوری ۲۰۱۴ - مارچ ۲۰۲۰ | Islamabad, Pakistan

Perform quality controls, Admin and monitor growth KPI’s.
Assist HR with recruiting when necessary and oversee the reports.
Contribute towards the achievement of company’s strategy and operational objects.
Informative interview & interview debrief calls with candidates.
Delegating tasks and set deadlines for your internal team.

کمپنی کا لوگو
Operations Manager
J Telemarketing
مئی ۲۰۱۲ - جنوری ۲۰۱۴ | Islamabad, Pakistan

Recruit, train, supervise and appraise human resources.
Manage and increase the effectiveness and efficiency to support (HR, IT and Finance).
Review the performance of staff, identify training needs.
Improve quality and to minimize errors to provide best customer service.
Coordinate, manage, and monitor the working of various departments in the organization.
Assist HR with recruiting when necessary and oversee the reports.
Setting clear team goals.

کمپنی کا لوگو
Operations Manager
Tesco Stores London England
فروری ۲۰۰۷ - فروری ۲۰۱۲ | Greater London, United Kingdom

Plan and review compensation actions; enforcing policies and procedures.

Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence.

Implement health & safety to resolve any legal and security issues.

Payroll management, agency expenses and oversee overall financial management.
Achieving growth and hitting sales targets by successfully managing the sales team.

کمپنی کا لوگو
Research Analyst
Pakistan institute of development Economics
جون ۲۰۰٦ - جنوری ۲۰۰۷ | Islamabad, Pakistan

 Organize and gather data for research.
 Present the report to supervisor on different issues.
 Analyze and present the data on excel tools and power point.
 Deliver the proper daily research reports to the senior management.
 Telephonic interviews & data entry.

تعلیم

University of East London, England
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA Human Resource Management‎
Human Resource Management
2009
Quaid-i-Azam University
ماسٹرز, MSc, MSC ECONOMICS‎
Business Economics
2007
University of the Punjab
بیچلرز, بیچلرز ان کامرس, B.Com‎
Commerce
2004
University of Central Punjab (UCP)
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Commerce
2002

پیشہ ورانہ مہارتیں

4 سال Computer Literacy
4 سال CRM
4 سال Customer Service Certification (CBP)
5+ سال Excellent Verbal and Written Communication
5+ سال experienced
5+ سال High Pressure Situations
4 سال Typing
2 سال WEB SEARCH
5+ سال written and spoken
4 سال Administration Activities
3 سال Administration Jobs
5+ سال Adminstration Knowledge
3 سال Analysis
5+ سال at least two years experince
2 سال Balance Training
3 سال Behavioral Consultation
5+ سال Building Relationships
3 سال Business Development Process
4 سال Business requirement specification
5+ سال Calient Contact
3 سال Change Management
4 سال Client Follow-up
5+ سال Closing
5+ سال Communicate Clearly
5+ سال Conservation Awareness
3 سال Contract Management
4 سال Corporate - HR Departments
3 سال Corporate - Marketing Departments
2 سال Corporate Tax Filings
2 سال correspondences
5+ سال CSR
4 سال Customer Management
3 سال Customer Service Certification (CBP) 
ایک سال سے کمCustomer Services
2 سال Customs Regulations
5+ سال Data Miniing
2 سال Database Administration
5+ سال Delivery Experienced
4 سال Distribution Analysis
2 سال Distributors
4 سال Documentation
5+ سال Documentation Maintenance
ایک سال سے کمDrake Tax Software
1 yearDriving license issued from GCC
5+ سال Employee Engagement
5+ سال Energetic
4 سال English Written / Verbal Communication
2 سال Enterprise Design Patterns
2 سال Evaluation and Implementation
ایک سال سے کمEvent Management

زبانیں

ماہر اردو
ماہر انگریزی

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Asim آپکے جاننے والے

Nouman Sultan
Embassy of United States of America