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خلاصہ
Recent professional activities revolved around developing learning systems and departments for leading players in consumer banking, telecom and Life Insurance sectors like UBL Drive, ZonG - China Mobile Pakistan, EFU Life Assurance Ltd, Jubilee Life Insurance and Adamjee Life Insurance. At present, Regional manager of West Region Training Squad, responsible for learning and development of all sales channels staff and panel bank employees wrt to Conventional/Takaful life Insurance and Soft skills. Serving as Regional Training Manager , Personal and Professional Development Speaker and Coach. With over 17 years of cross functional industry and private experience, have served hundreds of professionals from diversified domains and multitude age groups. Azm (unshakable determination), Nazm (discipline and management) and Tabeer (converting dreams into reality) remained base line philosophy which is learnt through failures and successes in an eventful life so far. Am an extrovert, friendly team player, strategic thinker, trusted friend and a loving family man. Determinant to achieve goals in a creative manner. Self motivated, strongly believe in Sincerity to job. Management, Presentation and Communication Skills. Sales, after Sales and Customer Services Management. Marketing Management and Product Development. Looking forward to greater aims and better life for all. Specialties and Skills Good Speaker and Better Listener Training & Resource Development Content Development Sales Management Customer Services fanaticism Advertising/Marketing Management Life Insurance consultant Team Leadership/Coaching Public/Employee Relations Relationship Marketing Energy Efficiency
تجربہ
Regional Training Manager
Looking after Training and Development operations of WEST Region for all the sales channels.
Training Manager
Designing of trainings modules and activities for internal and external Employees.
Develop a culture of excellence to maximize employee satisfaction and retention.
Train the sales staff at HR policies and all products, plans & services.
Written test plans, evaluations, reporting reviews of participants, product comparison analysis and real time trainings follow up.
Trainings at compliance, business development, office management and soft skills.
Heading staff counseling in relation to behavioral facet and to control attrition.
Empowering the sales staff through stringent implementation of SECP policies.
At present, member of Content Committee Jubilee Life Training Academy.
Developed Training Programs on
Office Etiquettes/ Ethics.
Stress Management.
Communication Skills.
Problem Solving and Work Life Balance.
Changing Behavior at work place.
Developing Leadership Skills.
Customer Services Basics.
How to handle difficult people
Deputy Training Manager
Designing of trainings modules and activities for internal and external Employees.
Develop a culture of excellence to maximize employee satisfaction and retention.
Train the sales staff at HR policies and all products, plans & services.
Written test plans, evaluations, reporting reviews of participants, product comparison analysis and real time trainings follow up.
Trainings at compliance, business development, office management and soft skills.
Heading staff counseling in relation to behavioral facet and to control attrition.
Empowering the sales staff through stringent implementation of SECP policies.
At present, member of Content Committee Jubilee Life Training Academy.
Developed Training Programs on
Office Etiquettes/ Ethics.
Stress Management.
Communication Skills.
Problem Solving and Work Life Balance.
Changing Behavior at work place.
Developing Leadership Skills.
Customer Services Basics.
How to handle difficult people.
Ast Training Manager
Train the sales staff at HR policies and all products, plans & services.
Written test plans, evaluations, reporting reviews of participants, product comparison analysis and real time trainings follow up.
Empowering the sales staff through stringent implementation of SECP policies.
Training Executive
To train the sales staff at Bancassurance Products, Plans & Services.
To coordinate with sales staff and support them in SOPs implementation.
SWOT Analysis of participants, training evaluations and performance assessments.
To remove deficiencies in sales pitch &product knowledge of BSCs and panel bank employees.
Trainings management and month end reports including representations in management meetings.
Sales & Customer Services Representative
To provide customer services in extreme customer walk-in pressure.
To meet the monthly sales targets of pre/post sales, handsets, MNP, retention of individual and corporate clients, real time network issues and error reporting.
Proved myself in sustaining pressure and the highest revenue generator employee.
Excellent expertise in delighting customers, in-house sales, problem solving, resolving customer issues and report writing.
Local, NWD and international call testing scenarios, VAS testing and FUT of all services.
Had an opportunity to train the franchise staff on BOSS and make them understand the processes.
Group Leader Sales Executive - UBL Drive(DSF)
Sales engineering in terms of assigned targets.
Team management, supervision and training.
Market competitive analysis report.
Auto dealership training.
