Providing technical assistance and troubleshooting for hardware, software, and network issues for end-users.
Assisting with user account creation, modification, and termination, including password resets and access permissions.
Creating and updating technical documentation, including user guides, system configurations, and troubleshooting procedures to facilitate knowledge sharing and training.
Assisting with the configuration and troubleshooting of network devices, such as routers, switches, and firewalls, to ensure connectivity and performance.

Designed and organized documents working with raw content from subject matter experts. Communicated value propositions to project teams to achieve results. Used content management tools to curate materials and eliminate inaccurate pieces.

Handled clerical work, routed phone messages, and delivered packages to correct personnel.
Created professional and error-free correspondence on behalf of senior staff.
Researched topics and prepared brief summaries of final reports.
Learned tips and techniques of work by closely studying staff.
Helped office personnel with errands, paperwork, and data entry.
Completed research and compiled data into usable formats.
Coordinated documents, communication, and resources needed for projects.
Listened and took notes during meetings.