·         Understanding of the issues involved with administering and maintaining corporate infrastructure, including network connectivity, Internet access, email, etc.
·         Support for the issues involved in administering and maintaining corporate WAN & LAN.
·         Helped to set up and maintain LRC and faculties.
·         Assisted in supporting corporate applications; internal corporate servers, user desktops, printers, scanners etc.
·         Assisted with basic troubleshooting, backup, and archiving.
·         Installed and improve computer software and network equipment.
·         Answer all trouble calls/emails and enters work orders into our tracking software.
·         Interact with internal clients to resolve basic help desk issues; communicates with internal clients in a professional manner maintaining confidentiality.
·         Provided responses to internal clients in a timely manner using “HelpDesk Software”.
·         Prepared the inventory management of hardware, and other IT supplies.
·         Promoted responsible usage and care of corporate equipment.
·         Worked on ERP system and SAP for inventory management and accounts and audit purpose.
·         Reporting and maintaining documentation and IT Helpdesk of Computer Services Department.
·         Oversee the administration & maintenance of UMT IT Infrastructure.

 Network troubleshooting of the whole property 17 floors & router configuration in all 122 rooms.
 Cctv maintenance of all corridors.
 Door locks installation & repair.
 Audio & video of all Meeting Halls, conference rooms, and Dining Halls.
 Telephone installation & troubleshooting as well.
 Printers installations & repairing.
 Safety boxes of all rooms & corporate offices.
 E-mail configurations.


Planning and undertaking scheduled maintenance upgrades.
Setting up of computer LAN for a new outlet while providing the solution to i.t matters concurrently.
Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
Restricting access to unauthorized sites, downloads, and users.
Setting up accounts for staff, educating them on login, and resolving issues arising.
Verify functionality of hardware and software components.
Maintaining records of software licenses.
Repairing equipment and replacing parts, checking computer equipment for electrical safety.
Investigating, diagnosing, and solving computer software and hardware faults.
Troubleshoot hardware and software issues in person, remotely, and via phone.
Offer daily operations and systems support to personnel

• install, configure, and manage IP Telephone Central
• Install and integrate new server hardware and applications
• Keep an eye out for needed updates
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Create user accounts, permissions, and passwords in the active directory
• Resolve problems reported by end-user
• Support and manage LAN, WAN, Internet, and Intranet systems.
• Updates and monitors security systems of network infrastructure.
• Backup Management, Reporting, and Recovery
• install, configure, and manage the firewall  

As a Network Technician ,Designing and installing well-functioning computer networks, connections and cabling. Performing troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network. Testing and configuring software and maintain and repair hardware and peripheral devices. And a Data Entry Operator, Entering customer and account data from source documents within time limits. Compiling, verifying accuracy and sorting information to prepare source data for computer entry. Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output.