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خلاصہ
Responsibilities
o Assign task of complaints and deployment to Field Staff.
o Ensure zero faults rectification claims (OBD) to avoid repeated complaints and consequent customer’s dissatisfaction.
o Launching complains of (HSI-GPON, PSTN, IPTV) issue`s on CRM.
o Ensure the start to end process of providing NEW FIBER Connection to customers with smooth & trouble free.
o Ensuring that all new installations are declared high quality by Quality assurance team.
o Checking quality Installation of fiber equipment (ONT) at customer end with complete accuracy and Minimum power loss.
o Monitor fault Quality with Nokia Motive Software.
o Checking quality Splicing of fiber on FAT & customer End.
o Ensuring periodic training of all field staff on quality of installation and fault rectification.
o Provide technical support to the customers related to the GPON (ONT Authentication, configuration, VOICE & IPTV ISSUES).
o Co-ordinate with development/Switch team to resolve Low/Loss Power Issues on FAT/OLT.
o Report of all day activity to my Manager in the end of day.
PAST EXPERIENCE
· Technical Field Engineer in PTCL (From June 2013 To Nov 2020)
تجربہ
IT Support Engineer
Installing and configuring computer hardware, software, Systems, networks, Printers and scanners.Troubleshoot Window OS level issues, Software and Hardware errors.Manage Router and Switches.Provide technical support across the organization.Configuring AP unifier/Grand stream.Diagnose and resolve LAN/WAN Issues.Provide backend technical support to field team regarding IP Based CCTV surveillance. Like add new CCTV in server, focus/zoom CCTV etc.Monitor software Mile Stone Protect smart client, KS-Host Monitor.Hands on experience on Installation of Server, VM Outlook, MS office, Office 365
IT Executive
Troubleshooting, analyzing & resolving hardware, software, Windows, Network printers & Systems related issues.Responsible for Network equipment configuration, installation, troubleshooting & upgrading of fibre based Network.Hands on Experience on Broad Band Router and TP-LINK Router.Perform site survey for new/ renoved area for change modification or new installation.Perform requirement gathering, design Network layout & implement structure cabling work.Perform survey with ISP to provide internet link in plant
IT Officer
To support Network related issues of K&Ns Outlets and Head office (Onsite, online) as mentioned Computer hardware, Software, CCTV, Internet dis- connectivity, Printer, network, physical media, IPs etc.Troubleshooting and resolve issues of LAN/WAN.Configuration of Router and APs (Unifier/Grandstream)
Assistant Manager(GPON)/Technical Field Engineer
Assign task of complaints and deployment to Field Staff.Ensure zero faults rectification claims to avoid repeated complaints and consequent customers dissatisfaction.Launching complains of (HSI-GPON, PSTN-GPON, IPTV-GPON) issues on CRM.Ensure the start to end process of providing NEW FIBER Connection to customers with smooth & trouble free.Ensuring that all new installations are declared high quality by Quality assurance team.Checking quality Installation of fiber Huawei equipment (ONT) at customer end with complete accuracy and Minimum power loss.Monitor fault Quality with Nokia Motive Software.Checking quality Splicing of fiber on FAT & customer End.Ensuring periodic training of all field staff on quality of installation and fault rectification.Provide technical support to the Staff/customers related to the GPON (ONT Authentication, configuration, VOICE & IPTV ISSUES).Co-ordinate with development/Tech team to resolve Low/Loss Power Issues on FAT/OLT.Report of all day activity to my Manager in the end of day by physically/email (Out Look).Resolve issues like Hardware ,Software, Network, Printer in favor of customerCustomer Premises-Associate (CPA)/Technical Field engineerPakistan Telecommunication Limited (PTCL) Karachi, PakistanRESPONSIBILITIESField deployment of DSL and Corporate solutionsExcelled in configuration of Routers & IPTV Coordination with NOC for provisioningTo resolve issues of Internet, Software, Hardware, Network etc.