I am responsible to provide value added services accurately ,efficiently and within turn around time.I need to demonstrate the proactive approach in order to exceed the expectations of customers and minimize the customer complaints, at the same time comply with AML&KYC guidelines.I am responsible to process requests for account opening ,customer queries and preparation of periodical MIS related to client services area.

Key Responsibilities are:

Open/monitor of accounts in accordance with guidelines provided by SBP Prudential Regulations.
Management of KYC.
Handle standing instructions of the customers.
ATM&Cheque book management
Maintain records of tge department to furnish accurate MIS reports.
Maintain proper record of account opening forms ,Term deposit forms and other relevant data enabling easy retrieval in future.
Selling of consumer products and processing cases with complete follow up.
Management of Inward and Outward clearing .

I was responsible for handling asset / credit portfolio of the branch under the supervision of credit manager or branch manager.

Assisting in evaluating, screening and drafting proposals based on strict guidelines and ensures decisions are in line with the risk management policies by maintaining the turnaround time and quality of decision making to agreed standards.

Provide assistance and implement sales strategies for managing asset and credit portfolio of the branch and achieving
growth targets (increasing volume of asset portfolio) while observing strict compliance of credit manual, SBP policies, circulars,
KYC / AML policies and procedures.
Ensures there is no security shortfall and the credit proposal is complete for disbursement of all finances as per credit manual / circulars.
Monitors performance through MIS reports and presents results to management at regular intervals for watch list accounts with follow-ups for recoveries & handling of classified finances by issuing legal notices.
Processing the requests of the Advance Payments & LCs of customers in order to import the raw meterial from beneficiary.

Building business by identifying and selling prospects; maintaining relationships with clients.
Key responsibilities were:
Evaluation of applications received for specific degree programs.
Making calls for Middle East on behalf of US based University according the the time provided by the customer/student.
Understanding customer\'s requirements and explaining product and services accordingly.
Making follow up of customers, Answering their questions and making them satisfied.
Explaining them how to use the products and resolving their issues if occurred.
Completing the tasks provided by the manager.

I was responsible for handling customers over the phone,tracking their shipments and helping them in completing online orders.

My key responsibilities were:
Receiving calls of customers.
Listen carefully to customers to understand their needs and concerns in order to be able to resolve the call as efficiently and effectively .
Launching complains if necessary and making followups.
Provide information about products and services.
Up Selling
Performing tasks provided by the seniors