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خلاصہ
A dedicated Microsoft dynamics 365 Application consultant in support department with an MBA in Finance, offering extensive experience in functional support and ERP systems. Currently working in a software company, I provide specialized ERP support and have developed a deep understanding of financial processes within ERP environments. I am seeking to further expand my knowledge by learning standard ERP systems, aiming to transition into a Functional Consultant or Support Consultant role where I can leverage my finance background and ERP expertise to optimize business processes and enhance system efficiency.
تجربہ
D365 Application Consultant
Troubleshoot and resolve Dynamics 365 issues
Provide support to end-users and customers
Configure and customize Dynamics 365 applications
Collaborate with stakeholders to understand business needs
Document knowledge and solutions
ERP Support Consultant
Provide support and troubleshooting for ERP software to resolve system issues.
Collaborate with clients to understand their business needs and deliver solutions.
Configure ERP systems to meet specific business requirements.
Train end-users or clients on ERP functionality, create user documentation.
Assist in configuring ERP modules and support customizations as per business needs.
Optimize workflows and system performance for improved efficiency.
Collaborate with cross-functional teams (developers, project managers, stakeholders).
Ensure smooth operation of ERP systems to support day-to-day business processes.
Customer Service Representative
Greet customers and assist them with inquiries about mobile devices and services.
Handle customer complaints and troubleshoot device-related issues.
Coordinate with the technical team to ensure timely repairs and updates.
Keep customers informed about the status of their devices and services.
Maintain records of customer interactions and service reports.
Ensure customer satisfaction by resolving issues efficiently and professionally.
Insurance Officer
Evaluated risks for vehicle insurance applications and renewals.
Determined eligibility and coverage for motor insurance policies.
Ensured compliance with underwriting guidelines and regulations.
Maintained accurate records of underwriting decisions and policies.
Collaborated with the claims team to assess and manage claim risks.
Communicated with clients to gather additional information and explain policies.