خلاصہ

Systems Administration with over 8 years of experience in IT systems and software applications in computer systems providing technical solutions through high-quality service and support, skilled in Analytical Skills, Servers, Software Installation, Software Deployment and Troubleshooting. Strong information technology professional with a BSc focused in Computer Science. Performs job with active listening, determination and positive attitude to hard work, seeking position in a challenging and rewarding IT/Tech environment where I can expand upon my existing skill base while contributing to a lively IT team.

پراجیکٹس

IT Help Desk

تجربہ

کمپنی کا لوگو
Systems Engineer
Nakisa Inc
مارچ ۲۰۱۹ - موجودہ | Lahore, Pakistan

Maintain all Nakisa systems including;
GP
CRM
SharePoint
Tenrox or equivalent
Atlassian and all its sub products such as JIRA, Confluence, Service Desk, Etc.
Office 365 application, such as SharePoint, flow, forms, etc.
Other systems used at Nakisa
Design new workflows, such as Customer Journey Mapping, integrate Sales and Marketing activities, integration of CRM and ERP, design and implement new forms
Design and produce standardized reports
Maintain and create security groups
Write requirements for new systems and may also help implement them and monitor their effectiveness.
Ability to generate documentation such as flowcharts, collect and analyze requirements, help in software selection, and monitor systems once they're in place
Troubleshooting technical issues
Creating system guidelines and manuals for the organization
Conducting regular reviews of systems and generating reports on efficiencies and improvement areas

کمپنی کا لوگو
Senior System Engineer
Express News
جولائی ۲۰۱٦ - مارچ ۲۰۱۹ | Lahore, Pakistan

 Managing upcoming projects for and by the company. Preparation and reporting on completion of projects before deadline,
 Manage and support to Octopus server and troubleshoot for end user queries
 VIZ (Graphics Software) Installations and Configurations, and support for end users and Server,
 Troubleshooting and support for Aveco(Automation System) terminals and server
 Troubleshooting and support for Vector Box of Entertainment Channel,
 Manage virtual machines and server on VMware virtual environment,
 Manage and installation of CANDV on MAC as backup of Automation System to the end users in PCR for RUNDOWN,
 Management of systems in All Control Rooms and Data Center,
 Auto-script prompter support for PCR and Anchors,
 Installation and Support for Incite NM, MPX on windows XP/ Win 7, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Capturing Cards,
 Troubleshooting and Maintenance of SeaChange Storage {(BML) Broadcast Media Library},
 Troubleshoot and management of SeaChange media client (MCL) ,
 Installation, Troubleshooting various problems regarding servers,
 Manage and troubleshoot AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 8 & 10 Servers, File Catalyst and Serv-U as FTP Servers,
 Installing client PCs with Windows XP/Vista/Win7/Win 8 integrated with domains and all required software,
 Provide backup support to Support Team as Shift Incharge,
 Space management and backups of servers,
 Various application support and installations for end users,
 Preparing sheets of problem logs monthly,
 Give technical Support to Drone team (video out, live broadcast),
 Manage Conference Calls with other cities,
 Give remote support to other Stations (Bureaus) of different cities

کمپنی کا لوگو
Senior System Support Engineer
Express News
فروری ۲۰۱۵ - مارچ ۲۰۱٦ | Lahore, Pakistan

• Provide backup support to Support Team as Shift Incharge
• Troubleshooting and Maintenance of SeaChange Storage ((BML) Broadcast Media Library)
• Troubleshooting & support for Astra Server (Automation System) of Aveco
• Manage virtual machines and server on VMware virtual environment
• Troubleshooting various problems regarding web based application Servers, SQL Servers
• Configuration, Troubleshooting & Maintenance for AD, DCs, TMG, Kaspersky Antivirus Endpoint Security 6,8 & 10 Server
• Maintenance & Support for File Catalyst & Serv-U FTP Servers
• Troubleshoot and management of MCL Media Client of SeaChange (Playout)
• Provided on-call support for critical issues.

• Troubleshooting and support for Vector Box (Playout Software) of Entertainment Channel
• Give remote support to other Stations(Bureaus) in different cities
• Manage Conference Calls with other cities

کمپنی کا لوگو
System Support Engineer
Express News (Television Media Network )
مارچ ۲۰۱۳ - فروری ۲۰۱۵ | Lahore, Pakistan

• Client end user support for Software/Hardware issues
• Graphics Software VIZ Client Installations and Configurations & support for end users
• Client support for Astra Clients Aveco & CANDV on MAC as backup of Aveco to the end users in PCR
• Auto-script prompter support for PCR and Anchors
• Installation and Support for Editing Software Incite NM, MPX, Final Cut Pro (MAC) and Premiere Editing Suits with Matrox and Other Video/Capturing Cards
• Installing client PCs with Windows 2000/XP/Vista/Win7 integrated with domains
• Various application support and installations for end users

کمپنی کا لوگو
IT-Support Officer
HSBC (HBME) BANK MIDDLE EAST LTD(BCI Contract)
جون ۲۰۱۰ - فروری ۲۰۱۳ | Lahore, Pakistan

• Provided base level IT support to non-technical personnel within the business.
• Provided on-call support for critical issues.
• Basic Support of System Administration
• Ensure Effective Utilization of in House Online Desktop PC’s
• Telecommunication Infrastructure Management (LAN,WAN)
• IT Help Desk Complains Equipment Management and Maintain Equipment Inventory
• Basic Maintenance of Printers & Scanners,
• Management with Vendors for repairing MIS Management Superfluous Services (PABX Exchange, UPS, )

تعلیم

Virtual University of Pakistan
بیچلرز, بیچلرز ان سائنس, Bachelors in Science‎
Computer Science
CGPA 2.7/4
2015

پیشہ ورانہ مہارتیں

ایک سال سے کم ERP MSD AX
5+ سال Positive Attitude
5+ سال team leader
4 سال Active Directory
5+ سال business analysis
4 سال DHCP
4 سال DNS Management
5+ سال Good Communication
5+ سال Information Technology Audit
1 yearNetwork admin skills
3 سال Project Management
5+ سال Reverse Engineering
5+ سال System Administration

زبانیں

ماہر اردو
متوسط انگریزی

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