MBA_IT
I did Masters in Business menagement with major in IT and Marketing having experience of call canter and operations dept in telenor and now i am working in ARY Group Dubai (Loyalty Card Division) as as Operations Executive.Presently Indirectly linked up with DU(telecom Company).
Teacher Grade 1 (English Coordinator)
Teach literacy, Social studies as well as physical education skills to all primary school students.
Guide discussions and supervise work in class
Test and analyze students for customized progress in oral and written work
Maintain and update attendance records as well as school discipline.
Involve in staff meetings along with educational conferences and workshops
Head responsibility for progress of class1 students.
Organize classroom as well as learning resources to develop positive learning atmosphere.
Preparing the lesson plans in computer software and teaching the students according to them.
Inspiring the students to learn the new things and by doing so shaping their future according to their interest.
Arranging meetings with parents and discussing the development of the children.
Coached, trained, motivated, and mentored a team of 20 agents.
Motivate team to meet monthly goals and beat other teams in the Center.
Resolve escalated issues in an efficient and timely manner.
Answers team member questions, helps with team member problems, and oversees team member work for quality.
Communicates deadlines and sales goals to team members
Monitored calls by listening in randomly.
Ensured script was always followed by team members on call.
Develops strategies to promote team member adherence to company regulations.
Helping HR by conducting interviews for call center agents.
Training sessions occasionally of team and new hirings.