Handling Complaints within the Cantt Limits and Coordination with concerned Branches for timely resolution.
Telephonic calls to the complainants, Improving Customer Care, Preparing different reports on MS Office.
Other miscellaneous tasks such as Dak dispatch, letter, and application typing as assigned by the Branch In-charge or administration/management.

Management of a pharmacy/clinic affiliated with the Government which includes Administration, Staff and Patient handling,
Ensure the Availability of medicines and Doctor’s scheduling.
Keep all billing records in software, handle cash & salaries and oversee Laboratory operations.

Listening to the audio calls and using listing and typing skills to convert audio into text so that the company delivers the highest standards of quality work to clients.
Complete transcriptions in a timely manner, reviewing grammar, punctuation, and spelling checks prior to submission.

Administer and monitor the financial system in order to ensure that the finances are maintained in an accurate and timely manner. Oversee the accounts payable and accounts receivable systems in order to ensure complete and accurate records of all moneys. Administer employee files and records in order to ensure accurate payment of benefits and allowances. Supervise administrative services within the office. Perform other related duties as required.

Deal directly with customers either by telephone, electronically or face to face. Respond promptly to customer inquiries. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle product and service inquiries. Provide pricing and delivery information. Perform customer verification. Organize workflow to meet customer time frames. Keep records of customer interactions and transactions. Prepare and distribute customer activity reports. Maintain customer databases. Communicate and coordinate with internal departments. Follow up on customer interactions. Provide feedback on the efficiency of the customer service process.

A government entity under Ministry of Defense, established in 1951, it has gradually emerged gigantic industrial complex comprising 14 factories employing 27000 employees, over 53 years.