Responding to customer inquiries and resolving their issues through email, phone, chat, or social media platforms.
Providing excellent customer service by actively listening to customers and understanding their needs, then addressing those needs promptly and accurately.
Collaborating with other departments within the company to ensure customer needs are met.
Keeping accurate records of customer interactions and transactions, documenting inquiries, complaints, and comments.
Providing product or service information to customers, educating them on features, benefits, and promotions.
Continuously improving customer support processes and procedures, striving to improve overall customer satisfaction.
Resolving complex issues, escalating to senior management as needed.
Maintaining a positive and professional attitude towards customers at all times.

Enter and update data into computer systems accurately and efficiently
Verify and ensure the accuracy and completeness of data
Review data for deficiencies or errors and correct any incompatibilities
Research and obtain additional information for incomplete data
Maintain data confidentiality and security
Produce reports, create presentations and perform other administrative tasks as required