خلاصہ

Good telephone and call answering manners and experience.
Qualified, well-trained, customer relation professional with experience on supervisory decision making positions.
Good communication and customer services skills..
Certified customer services professional from Telenor Pakistan.
Possess demonstrated ability to work effectively and congenially with employees at diverse levels. Strongly commercial with excellent communication and influencing skills.
Able to confidently communicate with senior level staff.
Hands on experience of MS Word Excel work.
Office Assistant work experience of 2 years in Al-Noor Traders.
Administrative work experience of 2 years and continue in University of Lahore

تجربہ

کمپنی کا لوگو
Coordinator
National Database and Registration Authority (NADRA)
فروری ۲۰۱۸ - موجودہ | Lahore, Pakistan

Working on Sehat Insaf Card Project. Coordinate with Higher Management. Dealing with Queries and Complaints. 

کمپنی کا لوگو
Admin Officer
The University of Lahore
مارچ ۲۰۱۵ - مارچ ۲۰۱۸ | Lahore, Pakistan

Assist Associate Dean manage file work coordinate with faculty members maintain students and faculty records academic and admin assistant to other staff issue official letters and memos

کمپنی کا لوگو
Phone Banking Officer
Habib Bank Limited
نومبر ۲۰۱۳ - مارچ ۲۰۱۵ | Lahore, Pakistan

launch complaint and provide solution to customers
maintain call log
provide info regarding A/C balance and banking transactions
coordinate with branches and other departments
compile customer feedback sheets

کمپنی کا لوگو
Office Assistant
Al-Noor Traders
دسمبر ۲۰۱۱ - نومبر ۲۰۱۳ | Lahore, Pakistan

Maintain Office file work
Contact with customer over the phone and counter
Manage all office staff an assist senior staff
taking order and making invoices

کمپنی کا لوگو
Customer Relation Officer
Abacus Consulting
دسمبر ۲۰۰۹ - دسمبر ۲۰۱۱ | Lahore, Pakistan

Work on Telenor Project
launch complaint and provide solution
provide info about product and new offers
maintain call log
coordinate with franchises and easypaisa retailers
compile customer feedback sheets

تعلیم

Government College University Faisalabad.
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA Executive‎
CGPA 3.0/4
2020
University of the Punjab
ماسٹرز, , B.Sc‎
فی صد 57%
2008
University of the Punjab
بیچلرز, بیچلرز ان سائنس, B.Sc‎
Economics
2008
Govt. Model College for Boys Model Town Lahore.
انٹرمیڈیٹ / اے لیول, , F.A General Science‎
General Science
فی صد 55%
2004
Government Model High School, Model Town Lahore
نان میٹرک, Matric in Science‎
General Science
مکمل
2002

پیشہ ورانہ مہارتیں

متوسط Academic Achievement
متوسط Academic Administration
ابتدائی Accounts Software Command
متوسط Adaptable to Changes
متوسط Administration Knowledge
متوسط Administrative Processes Command
متوسط Admission Management
ابتدائی Alliance Marketing
متوسط Analytical Skills
ماہر Bilingual Communication Skills
متوسط Broadcast Media Sales
متوسط Business Development
متوسط Corporate IT
متوسط Custom CRM
ابتدائی Customer Service Certification (CBP) 
متوسط Dental Equipment Knowledge
ابتدائی eBanking
ماہر Handling Assignments
متوسط Innovation Management
متوسط Media Marketing
ماہر Quality Control Cutting
متوسط Quality Control Printing
ابتدائی Real Estate Knowledge
ماہر Relations Management Skills
متوسط Relationship Management
متوسط Retail Products Knowldge
ابتدائی Sales
متوسط Team Leading
متوسط Team Management
متوسط Telemarketing Skills
متوسط Telesales
متوسط اكتساب المواهب

زبانیں

ماہر اردو
متوسط انگریزی