Ensure customer satisfaction by promptly addressing their inquiries, concerns, and complaints with empathy and professionalism.
Lead and support a team of customer support representatives, providing guidance, coaching, and motivation to ensure high performance and adherence to company standards.
Continuously assess and improve customer support processes to enhance efficiency, effectiveness, and customer experience. Implement quality assurance measures to maintain consistent service quality and accuracy in resolving customer issues.
Analyze customer support data and feedback to identify trends, areas for improvement, and opportunities to proactively address customer needs.
Collaborate with other departments such as product development, marketing, and sales to ensure alignment and timely resolution of customer issues.
Provide ongoing training and development opportunities for the customer support team to enhance their skills, knowledge, and ability to meet customer needs effectively.

Proactively identify potential clients through effective prospecting.
Cultivate and maintain strong client relationships to understand their needs.
Deliver persuasive sales presentations to showcase products or services.
Skillfully negotiate terms and pricing to secure profitable deals.
Consistently close sales transactions, meeting or exceeding targets.
Maintain accurate sales records and generate insightful reports for management.

Successfully handled a high volume of customer inquiries daily, demonstrating strong multi-tasking skills while ensuring accurate and timely responses.
Leveraged a comprehensive understanding of cosmetic products to offer tailored recommendations and guidance to customers, resulting in increased sales conversions.
Collaborated closely with the Marketing team to address customer feedback and relay insights, contributing to the development of new product features and improvements.
Demonstrated exceptional conflict resolution skills, effectively addressing customer concerns and turning negative experiences into positive brand interactions.

Professional Experience:

Listen attentively to customer concerns, ask probing questions, and provide accurate information to address inquiries and resolve issues promptly.
Maintain a 95% customer satisfaction rating through efficient problem-solving and effective communication.
Collaborate with cross-functional teams to address escalated issues and ensure timely resolution of complex cases.
Continuously update product knowledge to provide accurate information and enhance the customer experience.

Have an experience as a field surveyor in the Polio Validation program like LQAS (LOT QUALITY ASSURANCE AND SAMPLING), PCM (POST CAMPAIGN MONITORING) Survey.
Conducting surveys to identify areas where polio cases have been reported
Collecting data on the number of children who have been vaccinated against polio
 Identifying high-risk areas and populations where the disease is more likely to spread
Educating communities about the importance of vaccination and the risks associated with polio
Monitoring vaccination campaigns to ensure that all children are reached
Reporting any suspected cases of polio to health authorities for further investigation and response.

Administration Assistance (Brand builders. pk) 6 Month
Maintain office equipment
Organize events
Attending meetings with the CEO and taking minutes
Screening phone calls and visitors
Managing confidential information and sensitive documents

Internship at Jinnah Hospital Lahore (Social Welfare Department & Patient welfare association)
Taking the case history of the patients & and During Fieldwork our team visited the different wards and collects the data of the patients 
Give awareness about the patient welfare association as well as medical social services projects
Manage record of the patients
Data Entry of the patients
Organize events