•Design and develop comprehensive training programs that cater to the needs of different departments, including sales, customer service, underwriting, and claims. Ensure that training content incorporates the latest industry trends and digital tools.
•Oversee the implementation and maintenance of the Learning Management System. Manage the training content library, track employee progress, and generate reports on training effectiveness.
•Conduct thorough training needs assessments in collaboration with department heads to identify skill gaps and training requirements. Use data-driven insights to tailor training programs accordingly.
•Facilitate engaging and interactive training sessions, workshops, and webinars, both in-person and through virtual platforms. Utilize various training methodologies to cater to different learning styles.
•Lead initiatives to enhance employees\' digital literacy and proficiency in using the brokerage\'s digital platforms, customer relationship management (CRM) tools, and other digital resources.
•Develop and improve the onboarding program to ensure new hires have a smooth integration into the company, understand our processes, and are equipped to provide exceptional service.
•Implement mechanisms to measure the effectiveness of training programs and gather feedback from participants. Continuously improve training content and delivery based on evaluations and stakeholder input.
•Play an active role in supporting the organization\'s digital transformation efforts by training employees to adapt to new technologies and digital workflows.
•Provide coaching and mentorship to the training team members, fostering a collaborative and growth-oriented culture.
•Stay abreast of the latest trends and developments in the insurance industry and digital transformation, incorporating relevant knowledge into training initiatives.

Karachi
•Developing and implementing the company\'s strategic plans, including short-term and long-term goals. Collaborating with senior management to align business strategies with market trends and regulatory changes.
•Conducting market research and competitor analysis to identify opportunities for growth and potential risks. Using market insights to guide product development and expansion strategies.
•Identifying new business opportunities and potential partnerships. Creating and executing business development strategies to expand the company\'s market share and enhance revenue streams.
•Assessing potential risks to the business and developing risk mitigation strategies. Ensuring compliance with industry regulations and internal policies.
•Tracking the company\'s performance against established goals and KPIs. Preparing regular reports for senior management and stakeholders to communicate progress and identify areas for improvement.
•Collaborating with product development teams to design insurance products that meet customer needs and align with market demands.
•Assisting in the development of sales and distribution strategies to maximize the reach and effectiveness of insurance products.
•Identifying opportunities to improve operational efficiency and streamline processes to enhance customer experience and reduce costs.
•Working closely with various departments, including underwriting, marketing, actuarial, and IT, to ensure effective coordination and execution of business strategies.
•Building and maintaining relationships with key stakeholders, including clients, partners, and industry associations.

•Develop, implement, and manage sales training programs in a specific geographic region.
•Enhance sales team skills for revenue growth and organizational objectives.
•Collaborate with cross-functional teams to identify and address training needs.
•Assess regional sales team training needs in collaboration with sales leadership.
•Update training programs to align with organizational goals, sales strategies, and industry trends.
•Create engaging training materials, including presentations and e-learning modules.
•Conduct training sessions on product knowledge, sales techniques, and objection handling.
•Utilize workshops, role-playing, and virtual training for effective skill development.
•Travel to different locations for in-person training sessions as needed.
•Establish metrics and KPIs to evaluate training program effectiveness.
•Monitor sales representative progress and provide feedback to individuals and managers.
•Analyze training data to identify trends, gaps, and areas for improvement.
•Partner with regional sales leadership and human resources to understand specific team needs.
•Work with subject matter experts to incorporate product knowledge and industry insights.
•Collaborate with the corporate training team for consistency in content and methodologies.
•Stay updated on industry best practices and emerging trends.
•Regularly update and refine training materials for relevance and effectiveness.
•Gather feedback from sales representatives and stakeholders for continuous improvement

•Enhances overall customer service experience.
•Resolves escalated issues promptly, ensuring customer satisfaction.
•Analyzes feedback for continuous improvement.
•Collaborates with departments to streamline processes.
•Develops and implements effective training programs.
•Conducts regular sessions to improve skills and product knowledge.
•Assesses program effectiveness through feedback and metrics.
•Identifies and addresses skill gaps within the team.
•Defines staffing needs and creates comprehensive job descriptions.
•Leads the recruitment process, ensuring top talent acquisition.
•Conducts orientation for seamless onboarding.
•Maintains relationships with educational institutions and industry networks.
•Monitors and evaluates team performance.
•Provides constructive feedback and implements improvement plans.
•Recognizes and rewards high-performing team members.
•Utilizes data analytics to identify trends and assess satisfaction.
•Prepares regular reports on key metrics and outcomes.
•Drives informed decision-making for continuous improvement.
•Holds a degree in Business Administration or a related field.
•Brings proven experience in customer service, training, and recruitment.
•Demonstrates strong leadership and team management skills.
•Possesses excellent communication and interpersonal abilities.
•Has an analytical mindset and proficiency in data analysis tools.
•Stays updated on customer service best practices and industry trends.
•Familiar with recruitment processes and talent acquisition strategies.
•Competitive salary and performance-based incentives.
•Positive and inclusive work environment.

•Handling countrywide customer’s incoming calls, queries, complaints and taking transaction\'s requests.
•Monitoring Service Standards and providing customer services at excellence.
•Responsible for resolving customer complaints received at Call Center.
•Managing team members and giving feedback for best performance.
•Automating of all processes with operations and forwarding cases to respective departments to escalate.
•To maintain service quality requirement.
•Developing and implementing strategies for workforce management in conjunction with all call center facilities.
•Analyzing call center performance history and conduct trend analysis to determine optimum workforce utilization.