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خلاصہ
My objective is aimed towards applying my knowledge and to excel in the life to explore new dimensions and to obtain a challenging position in an organization, where accomplishments are rewarded with responsibility and advancement, which will maximize my natural strengths as a problem solver and where my experience, formal education and technical experience will have a direct influence on company’s growth.
EXPERIENCE:-
Customer Care Representative at PTCL [Exp. 1.5 years]
Technical Support Executive at TRG (ibex Global) [Exp. 2 years]
Data Analyst at Systems Ltd. [Exp. 8 months]
پراجیکٹس
تجربہ
IT Support Engineer
I am responsible for the following tasks;
1.Installation and troubleshooting of Network related hardware/software.
2.Remote Network and system support
3.Handling of Client/server database applications
4.Technical Helpdesk Services
5.Remote administration of Windows PC`s
6.Handling/Management of servers
7.Disaster Recovery/Backup Management
8.Virtualization management
9.Travel within the city whenever required
10.CCTV Configurations (Basic)
All Networking & Related ICT tasks
Customer Care Representative
1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers’ requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
Technical Support Executive
1. Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
2. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
3. Follow up to ensure that appropriate actions were taken on customers’ requests.
4. Refer unresolved customer grievances or special requests to designated departments for further investigation.
