▪     Successfully launched Daraz in Sialkot City.
▪     Managed day to day operations of city by effectively managing 5 departments within the city including First Mile, Sort , Fulfillment, Customer Services & Last Mile
▪     Assisted with the development and implementation of improvements to the overall appearance of the hub as part of 5-S methodology
▪     Troubleshoots and resolves safety, services and other operational problems in collaboration with warehouse and administrative functions
▪     Coached, trained and developed front line personnel to increase the effectiveness and efficiency in operations
▪     Developed and lead a team 6 Supervisors with 50 employees across six departments
▪     Hired and trained Delivery Riders and established a fleet of 45+ Riders in Sialkot city
▪   Responsible for overall seller base growth in city by managing seller acquisition team
▪     Working as the focal point of contact for higher management for the business in Sialkot
▪     Worked with Cross functional departments for timely resolution of issues
▪     Made Sialkot one of the top performing cities in different projects across Pakistan leaving behind larger cities like Multan, Faisalabad & Gujranwala

Looking after the Branch Services and Sales

Dealing with existing Customers and NTB New to bank customers

Maintaining and developing relationships with existing corporate customers through various channels of communication

Schedule and attend meetings with potential customers in order to propose prospective financial solutions in accordance with their demands

Focus on customer orientation regarding new banking products and services

Managing customer investment and providing them best financial solutions for fund management

Addressing Customer Complaints and subsequently providing them with timely solutions to their problems

Actively selling Wealth Management products in a true spirit.

S&SC officer at front desk, to help out the customers, front end interaction with customers and clients for different queries and complaints.

Managed inventory, cash, update closing sheets on daily basis, reporting to AM and TL about daily closing.

Responsible for meeting all targets/KPI\'s on daily bases as set by the department.

Carrying out the back end tasks/activities assigned on daily basis and coordinating with back end teams like Network Operations (NOC), Correspondence, Collections, Financial Services etc through email for solving customer issues.

Ensure highest standards of written communication while answering customers\' queries/complaints via Emails/SMS or walk-in.

Responsible for a hygienic & clean overall work environment

Assist Team Leader for backend activity and to ensure daily operations

Contribute to manage team objectives through team work.

Work with team/manager to formulate Service/Operational Level Agreement for various systems towards multiple external customers

Responsible for feedback calls to customers

Provide timely recommendations and feedback for any required upgrades according to the increase in System and Process.

Point Person For up sell and different campaigns of Telenor At SSC ( Sales & Service Centre )

Acquired new and expanded existing client relationships.

Responsible for achieving monthly assigned targets for credit card sales.

Promoted new products and services launched by the company and improved revenue per
customer for the company.

Started working as a trainee resource and then continued as a contractual employee where I learned the basic operations of a branded retail outlet and provided support in daily operations.