Vender Management NegotiationRelationship BuildingProduction PlanningContract Negotiation

Records meeting minutes, and collects and files important contracts and documents. 
Calculates daily delivery and fund collection. Verifies delivery records and accounts receivable with Finance Department at month end.
Makes statistical summary for daily, monthly and annual delivery.
Responsible for applying for the departmental monthly budget.
Sort invoice details, calculate customers’ sales rebates, and cross-check them with Finance Department.
Compiles statistics of finished products (including products, packaging, and accessories), creates new packaging materials in ERP and maintains the profile, and builds BOM for finished products.
Verifies sales orders and advance sales orders.
Makes expense sheet and verifies monthly traveling expenses, entertainment expenses, shipping expenses, express expenses, etc.
Investigates customer satisfaction and return visit and respond to customer complaints.
Orders handling by phone, email, or mail, and checks the orders have the correct prices, discounts, and product numbers.
Inputs orders and ensures they are processed according to customer requirements and ensures all orders are accurate and delivered on time.
Coordinate and Collaborate with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Coordinates the daily activities of the sales team in different cities engaged in promoting and selling our product by phone or mail.

Helping the sales team and sales coordination team to improve their productivity by contacting customers to arrange appointments and ensuring all Sales Representatives have high-quality, up-to-date support material.
Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Handling orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
Inputting orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the finance department.
Hiring and training sales staff and ensuring staff meet their quotas and goals.
Managing budgets for expenses like bonuses, marketing, and travel.
Making the company\'s products and services as attractive to potential customers as possible.
Ensuring adherence to laws, regulations, and policies.
Managing sale returns and stock shifting.
Owning all the actions of Coordination team. 

o Does physical inventory audit at outlets in difference areas of city Lahore.
o Investigates fraudulent activities at outlets manually and systematically.
o Identifies damaged inventory and dead inventory and its ageing.
o Ensures that all staff is working as per the SOPs implemented by company.
o Implements audit at outlet systematically with consent of outlet supervisor and higher management by using Candela Retail Software.
o Makes recovery plan with outlets.
o Give suggestions to higher management to avoid inventory loss.
o Adjusts inventory as per its code and article for clear GP understanding.
o Submits daily and monthly audit reports to higher management.
o Conducts regular meetings with Senior Management, Supervisors and Auditors/Accountants.
o Adheres high ethical and professional standards
o Conduct workshops with Outlet Supervisors and Helpers to avoid any loss and its action plans.
o Discuses ageing receivable reports with outlet supervisors and note their commitments with customers.
o Suggests action plans in case of loss or fraud.
o Visits chronic customers of abnormal ageing.

AL-Fatah Group (Gas & Electric Appliances Segment) is dealing in two Gas & Electronic Appliances brands i.e Corona and Rays. My primary Job is to manage our nationwide dealer network in terms of Products, Sales, Marketing, Ordering, delivery, cash recovery and to make new potential long term dealers.
My secondary task to to provide After Sales Services nationwide to our dealer network and also to our individual customers in a productive way.
Moreover, i am partly involved in production unit as per requirement to manage inventory and availability of our products as per the demand of Dealers.

Worked as Team Coordinator in Zong Pakistan. My task was to manage a team of 20 odd agents regarding adherence , quality , to ensure compliance over new parameters and SOPs that are helpful in business enhancement. and to get rid of all the hurdles that agents face in a hectic environment of a call centre.

i had started my professional career as Customer Services Officer in Zong Pakistan. It was totally a Virtual Services which includes Product Information, Complaint Handling, up selling ,cross selling .