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خلاصہ
Self motivated, result focused, skills and education to contribute to the objectives, profitability and success with an institution offer potential for challenges and growth.
تجربہ
Tele Recovery Officer
Conduct telephone based debt recovery activities to retire outstanding payments. Communicates with clients to negotiate and establish repayment plan. Maintain accurate record\'s of all interactions and payment agreement. Provide support and assistance to customer facing financing difficulties. Collaboration with internal teams to resolve payments issues and ensure timely recovery. Adhere to legal and ethical standards in debt collection and practice. Utilize effective communication and persuasion skills to achieve recovery targets. Stay updated on industry regulation and compliance requirements.
Customer Services Representative
Handle 99+ customer interaction per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.
Memorized all company products and services to be able to answer customer question quickly and efficiently and increase up sells.
Trained 5 new employees in customer services script recitation, conflict resolution, and data entry practices.
