To pursue a progressive career in a dynamic organization which provide opportunities for both personal and Professional growth.
Supporting Service Desk to resolve problems or answer to inquiries within accepted time frames.
Providing direct technical support to customer related to the LTE Services
Providing immediate customer assistance for urgent and emergency fixes as defined in the service operations manual
Research and troubleshoot technical issues reported by the service desk
Creates a temporary workaround for immediate customer issues where applicable
Documents technical issues
Follows customer issues through to completion to ensure resolution and customer satisfaction have been achieved. Contribute to Technical Support Knowledgebase
Field deployment of LTE at customer premises.
• Installation and Troubleshooting of LTE 4G devices
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Using computer-assisted engineering and design software.
• Attending meetings on site
• Preparation of Electrical procedures for installation test & commissioning.
• Reading electrical design specifications and technical drawings.
• Organizing routine servicing schedules.
• Making sure all electrical engineering projects are fit for purpose.
• Liaising with and monitoring third party contractors.
• Negotiating with suppliers and purchase items at optimum cost.
• Pin to Port Plan Analysis
• Fault Analysis
• Cable Fault Analysis
• MDF Jumper Maintenance
• Business Promotion
• DSL Modem Configuration
• Investigate business problems, analyze root causes and provide resolutions
• Attend team meetings to collect and convey information required for business planning
• Evaluate current business practices and recommend improvements.
• Manage administrative and information needs of Business Manager.
• Assist in managing business operations on daily basis.
• Ensure customer satisfaction by addressing customer inquiries and concerns in a timely fashion.
• Promote company’s products and services to customers