• Usually complete that type of tasks like typing, filing, taking inventory, keeping records and sorting checks.

• Prepare Agenda, Minutes, circulars official letters and applications.

• Prepare documents, process mail and answer telephones.

• Responsible of career councilor desk

• analysis student education level, work history, personality, interests and skills

• Prepare monthly computerize attendance record of students and teacher

• Accepting, screening, and routing telephone calls.

• Opening and distributing the mail.

• Writing up and sending out business letters.

• Making sure that all office equipment is in good working order.

• Typing up high quality correspondence.

• Assist in designing and implementing university policies and procedures

• Coordinate university affairs and events

• Serve as a liaison to faculty, staff and alumni

·         Collection of data
·         Copying & pasting data in a Google excel sheet
·         Searching of LinkedIn profile of data provided
·         Keeping a record in excel sheet
TIMELY REPORT TO TEAM LEADER

• Provides Tier 1 support to students, faculty, and staff. Relays questions to Tier 2 support when necessary.
• Ensures that all equipment is treated with proper care and is not removed without proper authorization.
• Logs equipment damage and malfunctions with management.
• Records required statistical information for reporting purposes.
• Provides assistance and support for printers, computers, and other equipment.
• Performs other related duties as assigned.
• Provides instruction to all lab users on proper use of all equipment.
• Monitors files and programs that are downloaded on to the computers to make sure spyware, malware and other dangerous programs are not downloaded.
• Maintains inventory of supplies, places orders and records of maintenance activities.
• Sets up and shuts down the lab according to work hours.
• Offers general consultations for people who are working or studying in the lab.
• Makes sure food and beverages are not consumed in close proximity to computers.

• Organize and provide documents, reports and information to department and external clients in a useful and well-organized manner.
• Create and maintain active files.
• Plan and organize meetings and events.
• Create and maintain database records.
• Order office supplies and equipment.
• Maintain files and folders.
• Operating printer & copier machine
• Working knowledge of book keeping tasks.
• Operating telephone & Pabx.
• Excellent customer service orientation.
• Flexible in working hour.
• Able to type at least 50 WPM.
• Schedule appointments. .
• Deal with queries from parents.
• Typing letters, reports and other documents.
• Keeping clerical and computerized records of pupils and staff.

• Pre-process calls before transferring them to a live CSR, reducing the need for additional CSRs to handle calls
• Call distribution based on strategies such as Random, Least Busy, and Longest Waiting etc.
• Listen-in on any CSR call without detection.
• Call recording for all queues or selected queues
• Auto popup based on Caller ID
• Real time calls processing based on wait time, call duration indicators
• Extensive and consistent reporting, reports can be exported to different formats (Excel, CSV).
• Remote access to real-time monitoring and reports
• Resolve calls more quickly with the help of IVR

• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
• Maintain records of contacts, accounts, and orders.
• Schedule appointments for sales representatives to meet with prospective customers.
• Conduct client or market surveys in order to obtain information about potential customers.

• Support and provide superior service via phones with the help of IVR
• Use questioning and listening skills that support effective telephone communication
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
• Effectively deal with job stress, angry callers, and upset customers
• Apply appropriate actions to effectively control a telephone call
• Meets commitments to customers