Thriving with a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.

As the Training Specialist, i was responsible for tracking the training requirements and training fulfillment across the Global Customer Experience organization. i was responsible for developing Customer Service training programs, materials and documentation to ensure CS teams are suitably trained to deliver exceptional customer service; training programs could include , Order Journey, Customer Connect, On-boarding, vivo culture, Soft Skills, Product, Systems and Processes. i applies FADE principals and interact with Sales Promoters to design, develop, and create a communications strategy to launch the training solutions. i evaluated the effectiveness of the solutions and be responsible for maintenance.

Key Responsibilities:
Develop and deliver Instructionally Designed eLearning courses created in programs such as Articulate and Captivate and create an on-demand learning format to support the global training menu.
Research and recommend innovative, new learning and knowledge management business solutions to meet evolving business needs.
Demonstrate ability to set objectives, implement measurement methods for evaluating training effectiveness against needs of the business to ensure high level of engagement and commitment and increase the skills, knowledge, and abilities of the audience.
Partner with process owners and regional training teams to conduct appropriate needs analysis to design training solutions and communication strategies across the various audiences.
Communicate and interact effectively with customers, stakeholders, and team members; develop credibility and trusted mutually respected relationships.
Review summary of training program assessment data and participant attendance reports to evaluate training effectiveness .
Managed 7 facilitate other HR Functions.
Recruitment,Training,Development,Deploying & retention.

This client was looking to learn upcoming HR Policies & Practices. He was wanting to transition into a HR/training
role within the financial arena. He already had the financial background so that was no issue. It was just a
matter of identifying HR and training related achievements that could support her transition while demonstrating
personal traits that would appeal to a potential employer for the role.
To ensure a potential recruiter / employer knew what he was looking for, without any misconceptions, I
opted for the ‘Career Focus: HR / Training’ title with a tag line in red highlighting two important HR/Training
skills – Mentor & Motivate.