خلاصہ

I am seeking a position in the BPO industry and I have the training and skills needed to be a success in this business.
With a bachelors degree from National University of Modern Languages in Media and Communication Studies, strong language skills, I have the potential to be a valuable addition to any company. I read and speak English proficiently in addition to being fluent in one other language and familiar with a couple more.
I have extensive knowledge of the computer programs and software used in this industry along with some experience working with statistical sales, mass customization and marketing that includes working with both inbound and outbound processes. I also have excellent analytical skills with the ability to learn new tasks quickly and to understand complicated concepts.

تجربہ

کمپنی کا لوگو
Quality Assurance Manager
Lead X
اگست ۲۰۲۰ - موجودہ | Rawalpindi, Pakistan


Managed a department of US based campaign for a BPO.
Prepared reports for senior management and clients.
Script building, improvement in script according to company policies.
Four person working under designation.

کمپنی کا لوگو
Quality Assurance Executive
X Telecom
مئی ۲۰۱۹ - اگست ۲۰۲۰ | Rawalpindi, Pakistan


Worked in X telecom as a quality assurance executive.   
Company of 500+ employees, working on USA Inc campaigns.

Managed to handle 200+ leads a day along with improving quality of leads.
Maintained quality of auto insurance and live transfers campaigns.
Taking sessions of agents to improve pronunciation, script building.

کمپنی کا لوگو
Customer Service Representative
Ufone
ستمبر ۲۰۱۷ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan


Handled hundreds of customers each day with great patience and problem solving skills.
Made reservations and changes in tickets by using softwares like sabre, hitit and Galileo.
Handled national and international customers, multilingual.

تعلیم

National University of Modern Language (NUML)
بیچلرز, بیچلرز ان آرٹس, Media and Communication Studies‎
Media, Production, Radio
CGPA 3.2/4
2022
G. Science & Commerce College
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, ICS‎
Statistics, Mathematics, Computer Science
فی صد 66%
2017

پیشہ ورانہ مہارتیں

ماہر Excel
متوسط Acquisition Sales
ماہر Admin
ماہر Administration Management
متوسط Air Ticketing
متوسط Air Ticketing Knowledege
متوسط Amazon
متوسط Audio Transcription
ماہر B2B Business Development
متوسط B2B Marketing
ماہر B2B Sales Development
ماہر B2C Marketing
ماہر Business Development
ماہر Business Development Process
ابتدائی Business Writing
ماہر Client Acquisition
ماہر Client Dealing
ماہر Commercial Real Estate Consulting
ماہر Committed Customer Services
ماہر Committed To Customer Services
ماہر Communication Skills
متوسط Comprehension
ماہر Coordination
ماہر Creative Writing
ماہر CRM
ماہر Customer Handling
ماہر Customer Relation Management
ماہر Customer Satisfaction
ماہر Customer Service
ماہر Customer Service Operations
ماہر Customer Services Management
متوسط eBay
ماہر Email Campaign Handling
ماہر Email Distribution
ماہر Email Etiquette
ماہر Email List Building
ماہر Email Marketing Software Command
متوسط Email Writing Skills
ماہر English Composition
ماہر Fluent in English
ماہر Good English Listening
ماہر Great Communications Skills
متوسط HR
متوسط Immigration
ماہر Influential Communicator
متوسط International Real Estate Knowledge
ماہر Lead Generating Skills
ماہر Listening Skills
متوسط Marketing Communications
ماہر Marketing Email Writing

زبانیں

متوسط ہندی
ماہر اردو
ماہر پنجابی
ماہر انگریزی