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خلاصہ
I am seeking a position in the BPO industry and I have the training and skills needed to be a success in this business.
With a bachelors degree from National University of Modern Languages in Media and Communication Studies, strong language skills, I have the potential to be a valuable addition to any company. I read and speak English proficiently in addition to being fluent in one other language and familiar with a couple more.
I have extensive knowledge of the computer programs and software used in this industry along with some experience working with statistical sales, mass customization and marketing that includes working with both inbound and outbound processes. I also have excellent analytical skills with the ability to learn new tasks quickly and to understand complicated concepts.
تجربہ
Quality Control
Worked on Medicare campaign and validation of leads generation.
Reporting to Managers real time with any current obstacle.
Taking sessions with representatives on a daily basis imposing fine on their quality issues.
Quality Assurance Manager
Joined LeadX as a Quality Assurance Manager, Built the team of 6 people, trained them accordingly.
Communicated with all high end clients, meeting their needs.
Solving all inter department issues.
Quality Assurance Executive
Promoted as a quality assurance executive in Prime Bpo have managed 200+ leads a day along with improving quality of leads, also maintained quality of auto insurance and FE live transfers campaign and solar campaigns.
Customer Sales Representative
Worked as a customer sales representative on a Final Expense live and Final expense callback campaign USA based campaigns gained knowledge of auto insurance campaign as well I have been a top performer for several months in a row along with taking care of quality parameters.
Left this designation only because of university\'s timings.
Customer Service Representative
Handled hundreds of customers each day with great patience and problem solving skills.
Made reservations and changes in tickets by using softwares like sabre, hitit and Galileo.
Handled national and international customers, multilingual.
