I am seeking a position in the BPO industry and I have the training and skills needed to be a success in this business.
With a bachelors degree from National University of Modern Languages in Media and Communication Studies, strong language skills, I have the potential to be a valuable addition to any company. I read and speak English proficiently in addition to being fluent in one other language and familiar with a couple more.
I have extensive knowledge of the computer programs and software used in this industry along with some experience working with statistical sales, mass customization and marketing that includes working with both inbound and outbound processes. I also have excellent analytical skills with the ability to learn new tasks quickly and to understand complicated concepts.
Managed a department of US based campaign for a BPO.
Prepared reports for senior management and clients.
Script building, improvement in script according to company policies.
Four person working under designation.
Worked in X telecom as a quality assurance executive.
Company of 500+ employees, working on USA Inc campaigns.
Managed to handle 200+ leads a day along with improving quality of leads.
Maintained quality of auto insurance and live transfers campaigns.
Taking sessions of agents to improve pronunciation, script building.
Handled hundreds of customers each day with great patience and problem solving skills.
Made reservations and changes in tickets by using softwares like sabre, hitit and Galileo.
Handled national and international customers, multilingual.