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خلاصہ
I am an individual with a background of 7+ years in tax and overall 13 years in customer support brings a wealth of experience and expertise to the table along with my post graduate degree (MS 18years) specialized in Finance. With a strong understanding of tax regulations and procedures, I am well-equipped to handle tax-related inquiries and provide accurate and reliable information to customers.
My extensive experience in customer support enables me to effectively communicate with taxpayers/customers, address my concerns, and provide exceptional service. I have perfected my problem-solving skills and can navigate complex tax situations with ease, ensuring customer satisfaction.
Having worked in the tax industry for several years, I am familiar with various tax software and tools, enabling me to efficiently assist customers/taxpayers with tax filing processes and troubleshoot any technical issues that may arise.
My ability to handle high-pressure situations and meet deadlines is a testament to my strong organizational and time management skills. I am proficient at multitasking and can effectively prioritize tasks to ensure timely and accurate responses to customer/taxpayer/top management inquiries.
With a proven track record of delivering excellent customer service and maintaining a high level of professionalism, I am valuable asset to any tax or customer support team.
تجربہ
Team Lead @ FBR Contact Centre (Inland Revenue Services)
Be in charge of running and managing the team of FBR call center consists 30 individuals.
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
Facilitate and organize training session for all agents and participate in recruitment of new call center agents.
Conduct regular review of all call center agents performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Systems/Ordinance being used
Registration
Income Tax Returns
Sales Tax Returns
FED Returns.
Income Tax Witholding Statements
Sales Tax Witholding Statements
Income Tax Ordinance
Sales Tax Acts
SROs/STGO/Circulars
Advance taxation
IRIS/IRIS 2.0
E.FBR
Payments
Junior User Support Officer
Registration
Income Tax Returns
Sales Tax Returns
FED Returns.
Income Tax Witholding Statements
Sales Tax Witholding Statements
Income Tax Ordinance
Sales Tax Acts
SROs/STGO/Circulars
Advance taxation
IRIS/IRIS 2.0
E.FBR
Payments
#Duties and responsibilities
Providing technical support in registration of individuals, AOPs, Companies (SECP). Providing technical support in preparation and filing of tax returns pertaining to income tax of salaried individuals.Providing technical support in preparation and filing of wealth statements of individuals along with reconciliation and taxplanning.Providing updated information regarding income and sale tax SROs, Circulars, STGO (Sales Tax General Orders). Providing technical support in Filing and dealing with appeals before the tax authorities. Advising technical and law related info on tax planning and on specific tax problems.Providing technical support in obtaining tax exemption certificates.Providing technical and legal support in creating and rectifying E payments (Income tax, sales tax, POS)Providing technical and legal support in Property taxes.
Tax Facilitation Officer
Take inbound calls from taxpayers in FBR Contact Center Help taxpayers with issues related to filing ofIncome Tax laws,Income tax returns, Sales Tax Act, Sales tax returns, Witholding statements IT/ STSROs / Circularsand FED returns.
Sales Coordinator/ Analyst
Sales Analyst.
Coordination between 200+Distributions & Headoffice.
Coordination Between 100+Sales Staff and Head Office.
Salaries Approval.
Administration.
Brand Designer.
HR responsibilties. .
ASSOCIATE II
Took Calls on 111 and 789 and resolve issues of the customers. daily averae of call recieved were 300
ASSISTANT MANAGER
TO DEAL WITH SALES TEAM
TARGET ACHIEVING STRATEGY
ASSISTING MANAGER IN DAILY WORK
