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Responsible for IT infrastructure transformation to set up, prepare & increase infrastructure capacity to handle upcoming business expansions.
This included vision & strategy building, roadmap planning, translating requirements into technical projects, securing approvals & completing approved projects on time, within budget & on specifications. To meet KPIs, prioritized projects;
• Infrastructure upgrades, capacity planning, sizing for server consolidation, virtualization cluster & migration from physical to virtual servers to enhance capacity & ensure redundancy by high-availability;
• Enterprise connectivity, multiple ISP connection consolidation, connectivity between regional offices over MPLS & branches over VPN to lower connectivity costs, increase availability, ensure uniformity of security policy & centralized controls;
• Securing enterprise IT infrastructure & endpoints with gateway & endpoint security solutions to reduce incidents & ensure better uptime;
• Migration from Exchange on-premises to Office365 for existing +2000 mailboxes for staff & 7000 new mailboxes for faculty using A1 plan for education reducing cost & increasing availability & scalability;
• Deployment of IT infrastructure & services monitoring system to ensure visibility into service availability & better SLAs.
• Deployment of IT Service Desk & defining service delivery TATs to make KPIs measurable & ensure better SLAs;
• Disaster recovery (DR) planning & implementation using backup & restoration solution on geographical redundant sites to ensure service availability, & minimize downtime & optimize restoration of services in case of disasters;
• Implementation of IT hardware compliance policy across the organization (head office, 3 regional offices and 170 branches) to optimize support & compliance, & facilitate for IT CAPEX preparation for FY2018-19.
Managed a team of 15 IT Infrastructure & Service Desk professionals for countrywide IT infrastructure & service desk operation.

Planning, execution, coordination and management of IT O&M contracts for Government clients (handling 3 projects simultaneously). This included handling all aspects of project management, technical selection of team members, team management, resources management, technical issues, pre-sales and proposal building, liaising with clients and suppliers and getting things done.

Planning and deployment of IT infrastructure for Rose Sweets, including head office and two regional offices, production units, warehouses, and retails stores in all regions nationwide. Administration of roles and rights for ERP systems, (POS) point of sale, attendance system and devices, security cameras and IP CCTV surveillance system, network and emailing system.

Responsible for managing IT security, risk identification and mitigation, developing compliance framework, provide technical expertise and governance guidelines for securing use of information technology. Accountable for developing and enforcing IT security polices according to information security best practices. Also responsible for IT/IS Licensing and agreements management.

• Development and implementation of IT security policies and risk and compliance framework for the organization.
• Development and implementation of processes and procedures for different IT segments.
• Developed and enforced IT security routine procedures, risk checks, vulnerability scans, data backup verification offsite and offline, periodic reviews, reporting of shortcomings and advising remedies and following up completion.
• Deployment and operations of Manage Engine’s Application and Ops Manager, to monitor, report and remediate IT availability, risks and loopholes, in addition to consolidate (SEIM) security event & incident management and reporting.
• Deployment and operation of Symantec Endpoint Protection suite to manage secure end point devices across the enterprise.
• Business continuity and Disaster Recovery planning and implementation.
• IT inventory and audit
• Software licensing and subscriptions management including IT budgets.

Achievement & Awards: Successful completion of Microsoft software licensing audit conducted by Deloitte Belgium for all of the group companies. Awarded a certificate of appreciation by company for voluntarily taking up this project as project manager independently and successfully obtaining close out letter from Microsoft for the same.

Planning, selection, implementation and operations of IT systems solutions and connectivity between corporate office and manufacturing facility for the largest private sector manufacturer of photovoltaic (PV) panels in Saudi Arabia. Requirement analysis of systems, connectivity and backup requirements, selection of solutions and liaising with vendors.

Planning, implementation and management of cloud-based IT systems to start from scratch for client registered with the DIFC (Dubai International Financial Centre). Information systems & communications requirement analysis & planning, systems & vendor selection for deployments including RFP & RFQ, and migration from cloud services, and project deployment coordination for smooth transition. Also planning for another branch in Riyadh, KSA, with connectivity and IT services from Dubai office.

Planning, deployment & migration from conventional HUB-based network to Layer 2/3 switched network with inter-VLAN routing & redundant network.
Planning & building of Data Center infrastructure & security including connectivity of nationwide & international branches over IPSec VPN.
Deployment of firewall and implementation of security policies. Also designed & deployed communication network for countrywide Biometric Attendance & Access System.
Also responsible for newly deployed SAP application users & roles maintenance.
Also involved in planning for DR IT site, IT Helpdesk, NMS, SIEM, Audio/Video Surveillance, Warehouse & Inventory Management solutions for the company.

Deployed event log analyzer to consolidate event logs & SIEM. Deployed monitoring solution for all critical ICT systems. Facilitated setup of IP Sec VPN firewalls for secured transactions for citizen verification, online bill payments & video conferencing between Oman & Pakistan. Facilitated deployment and responsible for ERP system operations based on Oracle & Linux. Migrated Call Center from a third-party to in-house developed solution based on Asterisks. Planned and deployed centralized ICT Infrastructure, with connectivity of major offices nation-wide, regional, branch and satellite offices via different transmission mediums and spread over multiple WANs and LANs. Consolidation of four email servers of group companies to one enterprise email server with +3000 email boxes. IT security & risk management by identifying gaps for audit compliance and coordinating with respective teams for preventive measures. Additionally, responsible for analysis, design and implementation of spreadsheet control policy, which included, coordination with department leads for proper classification, designing and provisioning of mechanism for storage, backups, and access control security according to identified classifications as per control metrics defined in the spreadsheet control policy.

I was responsible for managing IT and Computer Networks for Worldcall Telecom\'s - Wireless Local Loop project. This included team management with heterogeneous networks (Routing, Switching, Email Server, FTP, DNS, DHCP, WSUS, Active Diretory, VPN and Linux machines in addition to employees desktop computing). The operation was pursued in two major regions including 38 cities with multiple branches and satellite offices.

Later on the role became more diversified, as various segments (Broadband, Multimedia, Communications, WLL and LDI) of the company were merged for unified operations including ICT Infrastructure Operations.

I was responsible for Managing Network & Servers, which were deployed on two different geographical locations (Pakistan and USA).

I was also acting as Manager Operations of Medical Transcription wing in the absence of Manager Operations.

www.bahoo.org & www.bahoo.net

I was responsible to keep the Cisco training lab up and running, with maintenance of terminal computers and networks. This included Cisco routers, switches, and required computers and software installations. Further, this also included giving training on TCP/IP & Subnetting and special revision training sessions for candidates preparing to take CCNA exams.

Worked as a Network Administrator. The job description included designing, implementing and maintaining the computer network running. Maintenance of software regarding medical transcription services i.e. FTP clients, Typing Tutors, Wave Players, and MT related dictionaries.

Also designed a computer lab for training of Medical Transcription under the supervision of COMSATS program.