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خلاصہ
Working in a leading software house with a demonstrated history of working in the outsourcing/offshoring industry.
Playing important role in company's business.
Maintaining service Delivery as per the standards.
Assuring the client's retention & making sure the requirements of clients are being fulfilled as promised.
Managing a team of 8-10 people who are working on customer retention.
Managing to work on their performance with respect to given OKR's on top.
Skilled in Business-to-Customer (B2C), Business-to-Business (B2B), Microsoft Excel, Project camp, Teamwork, Tableau, Communication, Presentations, English, Management Data Analysis Customer Relationship Management (CRM) Microsoft Power BI Tableau salesforce Communication.
Strong operations professional with Analytical skills as appeared in a Bachelor of Science - BS focused in Statistics from Karachi University.
Goals to secure challenging position in national or multinational organization & already working on it with multinational organization.
تجربہ
Team Lead - Quality Assurance & Compliance
-Reports to CEO & President of the company -Leadinf two major departments from the front-Playing a key role in service delivery-Keeping a strong check on disputes ratio-Looking after all Compliance Concerns of the Projects of the organisation
Team Lead Customer Service
Responsible to Supervise the Operations and to lead the team to ensure that the quality of service is achieved and to ensure that operations are running smooth without any hindrance. In addition to that I am also responsible to train and motivate the staff with strong check on their performances and to take care of operations related project for improvement of services as per the clients standards