خلاصہ

Account manager, experienced in directing activities of work groups. Develops strategies, provides training, sets goals, ando btains team feedback. Excellent interpersonal and communication skills. Big picture focused, excellence inc ommunicating goals and vision to succeed. Problem solver, and consensus builder.

تجربہ

کمپنی کا لوگو
Account Manager
Zones LLC
مئی ۲۰۲۱ - موجودہ | Islamabad, Pakistan

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Attracted 43 new accounts through targeted client development.
Created proposals for new and repeat customer business transactions.
Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Anticipated clients' needs by staying in touch on regular basis.

کمپنی کا لوگو
Sales And Support Team Leader
Skyscrapers
جنوری ۲۰۲۱ - مئی ۲۰۲۱ | Rawalpindi, Pakistan

Promoted to team lead customer service for displaying outstanding enthusiasm and remaining calm in extremelyt rying situations
Coached new team members on service techniques and provided scoring through the quality assurance program
Keeping the team organized by keeping track of and structuring various tasks
Escalated issues to proper supervisors when standard processes were not effective
Stepped up to assist customer service manager with complaints and issues during times of department shorts taffing
Checked status of orders to coordinate efficient service delivery.
Assisted sales team by creating and maintaining supporting data files.

کمپنی کا لوگو
International Support Executive
Skyscrapers
جنوری ۲۰۲۰ - دسمبر ۲۰۲۰ | Rawalpindi, Pakistan

Provided excellent customer service by efficiently resolving issues and responding to inquiries via live chats, calls,and email
Established and monitored customer service standards by employing recognized and comprehensive benchmarks
Listened to customers' questions and concerns to provide answers or responses
Maintained consistent communication with leadership team to manage customer service effectiveness bym onitoring performance and assessing metrics 
Recommended potential products or services by collecting customer information and analyzing customer needs
Optimized customer support by establishing collaborative service environment
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Reached out to customers after completing sales to suggest additional service and inquire about needs or concerns
Met all customer call guidelines, including service levels, handle time and productivity.

کمپنی کا لوگو
Customer Service Representative
Errands Services
اکتوبر ۲۰۱۹ - جنوری ۲۰۲۰ | Rawalpindi, Pakistan

Performed cold calling and outreach to build sales pipelines
Displayed excellent sales skills and understanding of such skills
Established excellent sales ability and strong interpersonal skills with confidence and persuasive approach
Generated minimum of 8 new leads each day
Overcame objections using friendly, persuasive strategies
Provided information about available products and services including membership details and purchase advantages.

کمپنی کا لوگو
Transport Supervisor
Prince Logistics
ستمبر ۲۰۱۸ - اکتوبر ۲۰۱۹ | Rawalpindi, Pakistan

Booking of freight and vehicles. Managing cash. 
Managed site office. 

کمپنی کا لوگو
Supervisor
Superstore
ستمبر ۲۰۰۸ - اگست ۲۰۱۳ | Faisalabad, Pakistan

Managing And Leading Store and Staff

کمپنی کا لوگو
Inspection Coordinator
Textile Industry
اگست ۲۰۰۷ - مئی ۲۰۰۸ | Faisalabad, Pakistan

Assisting Inspection Teams

تعلیم

Government College University Faisalabad
بیچلرز, بیچلرز ان آرٹس, BA‎
linguistics
فی صد 60%
2018
Pakistan Board of Technical Education Lahore
مختصر کورس, Computer Applications and Office professional‎
Computer
مکمل
2016
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, intermediate‎
Humanities
فی صد 63%
2014
میٹرک / او لیول, سائنس, Matriculation in Science‎
Science
فی صد 67%
2007

پیشہ ورانہ مہارتیں

ابتدائی Access
ماہر Business Sevelopment
متوسط Commitment to Customer Service
ماہر Conflict Management
ماہر Digital Communication Skills
ماہر Mass Communication
ابتدائی Official Assignments
ماہر Outstanding interpersonal communication skills
ماہر Persuasive negotiation and motivation techniques
ماہر Planning Organizing
ماہر Report Writing
ماہر System Implementaion
ماہر Team Co-ordination Great

زبانیں

ماہر سرائیکی
ماہر انگریزی
ماہر ہندی
ماہر پنجابی
ماہر اردو