Spearheaded a rapid expansion of the franchise system, achieving a remarkablemilestone by securing 20 new franchises within a mere 60 days, resulting insubstantial revenue growth bringing an additional revenue of 30 million.
Managed extensive countrywide projects, overseeing The Smart Schools and TheSmart Colleges, contributing significantly to organizational growth anddevelopment.
Held accountability for overall Profit and Loss (P&L), ensuring strategic planning,budgeting, and the seamless operation of all educational institutions in the SouthRegion, covering Sindh and Balochistan as well as their printing site for books.
Successfully increased student enrollment in existing campuses, demonstratingan aptitude for improving educational offerings and attracting more students.
Pioneered Public Relations initiatives in the region, cultivating growthopportunities and staying abreast of evolving market dynamics and trends.
Assumed responsibility for the holistic management of business operations anddevelopment, with a strong emphasis on compliance, leading to regional success.
Provided leadership to, and oversaw, various departments, including, supply chain,procurement, administration, service, sales, operations, accounts, and academics.

Steered the organization towards a more efficient and client-centric approach, ensuring the smooth operation of the entiretechnology division as the Chief Executive Officer. Directed the efficient operation of the global technology organization,optimizing productivity and service quality.
Developed and implemented a comprehensive technology export business strategy that penetrated diverse markets,generating 28 million in revenue in the first year and 45 million in the second year.
Drove business development initiatives, facilitating substantial growth in market presence and revenue generation.
Formulated and executed functional strategies, bolstering the company\'s ability to deliver high-quality products and services.
Designed, orchestrated, and managed strategic plans, programs, and budgets for the organization, resulting in enhanced fiscaldiscipline and improved resource allocation.

Effectively transformed a debt-ridden business into a profitable venture by strategically recovering outstanding debts, drivingbusiness development, adhering to strict compliance, and efficiently managing nationwide operations.
Displayed a remarkable achievement by opening five new business centers within a two-year period. This encompassed end-to-endmanagement, from selecting optimal locations to coordinating development with contractors, ensuring furnishings metcompany standards, and executing successful nationwide marketing campaigns.
Demonstrated adeptness in P&L management, contributing to substantial revenue growth and financial sustainability.
Led the comprehensive management of marketing strategies, significantly bolstering the company\'s market presence andrevenue generation.
Managed and optimized business center operations, achieving a successful track record in enhancing operational efficiency.
Fostered a culture of effective team building, enabling the creation of high-performing and motivated teams.
Assumed complete responsibility for procurement and supply chain management for all branches throughout Pakistan,facilitating the efficient flow of resources and materials.

Managed a diverse team of supervisors and Team Leads, demonstrating exceptional leadership in enhancing theirperformance and fostering a positive team spirit.
Conducted performance assessments and skill development initiatives, resulting in a demonstrable improvement in teameffectiveness and productivity.
Identified and addressed training needs within the team, ensuring that these needs were effectively met, contributing tohigher skill levels and proficiency.
Successfully cultivated relationships with internal and external Business Units, introducing and refining working practices,procedures, and controls to enhance operational efficiency and customer service quality.
Assumed ownership of customer-related issues and collaborated effectively with Customers and Agency Representatives toaddress and resolve their concerns in a timely and professional manner.

Strategic Responsibilities:
Responsible to implement the eCommerce strategy, assisting in developing this strategy and its execution plans
Drive net sales and profit to meet budget expectations by setting clear targets and action points for the team
Constant tracking of results, analysis of risks and new opportunities and clear and sound communication to the CEO and the board.
To find, direct and support talent with high potential and foster performance culture within the team
To ensure compliance with internal policies and regulations and to abide to high quality standards in terms of deliverable.
Emphasizes and drives collaboration with other departments, most importantly shared services and Marketing to ensure seamless execution within and outside the Department Core Responsibilities:
Oversees all aspects of E-commerce to ensure that technology, structure, organization, design and functionality are customer driven, user-centric and metrics-based
Establishes, refines, and revises site and performance metrics that will drive the business and enhance operational efficiency
Collaborates with the Information Technology department to establish online cataloging, payment / merchant gateways and web security in line with the latest trends in online commerce technology
Establishes content strategy and execution schedule that both supports and drives key metrics
Manages multiple projects ranging from small single release web portal deployments to large, high-profile, cross-team initiatives of the department including construction, launch, and management of E-Commerce sites
Keeps abreast E-commerce trends, latest technologies, digital marketing techniques, systems and controls, to ensures alignment with current processes and practices
Ensures integration between portals, websites and other digital means with the physical in store and above the line marketing ensuring consumers have a fully integrated consumer Journey.

• Started as a team Lead and promoted within 12 months and worked as a Call Centre Manager, specializing in business process outsourcing, software development & call centre sales services.

• Managed campaign of 50 FTE medical transcriptionists, billers / coders including their 5 team leads and 1 manager.
• Managed a UK based project for Saracen Utilities, supervising 30 employees within the project and more than 80 employees in the call centre.
• Manage sales teams who are involved in signing up new customers (new sales) and taking payments and processing their sales and details.
• Responsible for setting and meeting customer service targets for speed, efficiency, sales and quality as well as planning areas of improvement or development.
• Liaised with internal and external stakeholders, to identify bespoke needs and ways of meeting them.
• Maintained up-to-date knowledge of industry developments and involvement in networks.
• Monitored random calls to improve quality minimize errors and track operative performance.
• Co-ordinated staff recruitment, including writing vacancy advertisements and liaising with HR staff.
• Reviewed the performance of the team, identifying training needs and planning appropriate training initiatives.
• Coached individuals on specific areas, developing supporting performance development plans.