خلاصہ

Hi Greetings, My name is Mohsin Abdul . I have done masters in business administration and before that I have done bachelors hons degree in business administration as well so my overall 17 years of business education and My background in Customer Service and Support would enable me to be a valuable contribution to your company.

I am also certain that my proficiency in MS Word, Excel and PowerPoint would greatly contribute to increased productivity and excellent client relations on many levels.

I have approximately (7) years of experience with Inbound/Outbound in international Customer Service, Support as well as Administrative and Clerical skills. Started to manage a team and projects since 2007 up to the present.

I have a wide range of skills and abilities that provided me with excellent people and communication skills necessary to succeed in this fast-paced and exciting industry. I feel confident that I have what it takes to hit the ground running and strengthen your organization.

I have published my research thesis works in emerald Journals. Regarding the topic The impact of perceived value and overall satisfaction on the purchase Intention.

From a long time, I was managing projects related to customer service,property management, virtual assistance, and medical billing, disputed bills collections etc.

I am also specialize in:

Customer service calls
Follow-ups via Chat & E-mail
Manage payments, shipments, and orders.
Gathering & analyzing data from various databases and sources.
Developing reports, summaries, recommendations, and visual representations.

I will assure you the quality of work and results and I would LOVE to work with you and maintain a long-lasting business relationship. I assure you quality work and look forward to hearing from you soon. Lets get started. THANKS!

پراجیکٹس

Projects
SKILLS AND EXPERTISE
Portfolio

تجربہ

کمپنی کا لوگو
Manager Operations
Logical X Solutions
مئی ۲۰۱۷ - موجودہ | Lahore, Pakistan

کمپنی کا لوگو
Business Development Manager
Emenac Inc
جولائی ۲۰۱۷ - اگست ۲۰۲۲ | Lahore, Pakistan

I am working as a business development manager and is responsible for client coordination, Project Landing, Project management, quality analysis and is also responsible for remote based services and completed 150 projects within 7 years with 100% success rates.

کمپنی کا لوگو
Customer Services and Sales Support Specialist
Cresset Technologies
مارچ ۲۰۱۷ - جون ۲۰۱۷ | Lahore, Pakistan

Operations Department

کمپنی کا لوگو
Senior Worker compensation Liens Negotiator
Protege Global
اگست ۲۰۱۵ - جنوری ۲۰۱۷ | Lahore, Pakistan

Collections of disputed medical bills from insurance companies and defense attorney's in the state of California.

کمپنی کا لوگو
Technical Customers Support
Mace Engineering Australia
جنوری ۲۰۱٦ - جولائی ۲۰۱٦ | Lahore, Pakistan

Email technical support for the customers in Australia regarding order placements of auto body parts,information and troubleshooting..

کمپنی کا لوگو
CUSTOMER SUPPORT EXECUTIVE
Mindbridge Pvt. Ltd.
فروری ۲۰۱۵ - اگست ۲۰۱۵ | Lahore, Pakistan

Sales and inbound customer support

کمپنی کا لوگو
Customer Services Representative
Global bridge communications
جنوری ۲۰۱۴ - جنوری ۲۰۱۵ | Lahore, Pakistan

 Enhance the revenue of the company by providing upgrades in the services of customers existing Packages like cable, internet and phone services.
 Subscribe and signup the existing customers of Comcast Xfinity, Time Warner, and dish network in USA for the promotions in which customer will pay upfront for 1 year and get extra reward like 50 % off.
 To achieve or meet the target which is $ 5000/month revenue for each employee

کمپنی کا لوگو
Customer Services Assistant
Pakistan Telecommunication Company Limited (PTCL)
اکتوبر ۲۰۱۲ - فروری ۲۰۱۴ | Lahore, Pakistan

• Providing customer services and gives one quick solution to the customer regarding every product and services of PTCL in all over the Pakistan
• Provide technical assistance to the customers regarding their problems on inbound calls
• To maintained the performance according to designed SOP of the company and score 100 % KPI according to quality parameters

کمپنی کا لوگو
Assistant Marketing Manager
Leicester group of colleges
اپریل ۲۰۱۲ - اکتوبر ۲۰۱۲ | Lahore, Pakistan

 To develop and evaluate the marketing channels
 Segmentation the target market of Lahore and locate the areas to business development officers
 To develop the advertising campaigns

تعلیم

Superior University Lahore
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, MBA‎
CGPA 2.6/4
2015
The Superior College
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BBA (Hons) Marketing‎
Marketing
CGPA 2.9/4
2012
govt degree college model town lahore
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, FSC‎
Engineering Management
فی صد 52%
2008
Paradise Cadet School
میٹرک / او لیول, سائنس, matric‎
General Science
فی صد 63%
2006

پیشہ ورانہ مہارتیں

ماہر Active & Positive Mind
ماہر Administrative Skills
ماہر Advertising Sales
ماہر Affressive Marketing
ماہر Analytical Mind
ماہر Analytical Skills
ماہر Bachelors / Master’s degree holder preferable
ابتدائی Business Analysis
ماہر Business Development
ماہر Business Sales
ماہر Business Sales Strategy
ماہر Campaigns Management
ماہر Communication Skills
ماہر Conservation Awareness
ماہر Content Developement
ماہر Convincing Skills
ماہر Coordination
متوسط Creative Abilities
ماہر Critical Incident Debriefing
ماہر Customer Conversion Skills
ماہر Customer Relation Management
ماہر Customer Satisfaction
ماہر Customer Service Operations
ماہر Customer Services Operations
ماہر Data Quality Assurance
ماہر Database Administration
متوسط Debt Collection and Recovery
ماہر Delivery Management
ماہر Detail Oriented
ماہر Digital Marketing
ماہر E-Commerce SEO
ماہر eCommerce Optimization
ماہر End To End Recruitment
ماہر ERP Oracle
ماہر Fleet Management
ماہر Fluent In English
متوسط Global Business Development
ماہر Global Talent Acquisition
ماہر Good Personality
متوسط Influential Communicator
ماہر International Sales
ماہر Inventory Management
ماہر Listening to Customers
ماہر Marketing Strategy
ماہر Material Purchasing
ماہر Medical Billing Processing
ماہر Microsoft Excel
ماہر Microsoft Office
ماہر MS Excel
ماہر MS Office

زبانیں

ابتدائی ہسپانوی
ماہر پنجابی
ماہر اردو
ماہر انگریزی

Mohsin آپکے جاننے والے

Muhammad Awais Aslam
Mindbridge Pvt. Ltd.
Asad Ali
Black Urban Inc.
Muhammad Ans
Suave Solutions
Jahanzaib Hassan
WeWash Pvt. Ltd, Lahore