خلاصہ

A highly organised and detailed oriented professional who has extensive experience in the field of administration, management and coordination. Self-motivated, high-performing, strategic thinking professional with more than Eight years’ experience in the field of administration, coordination and management. Highly skilled at relationship building with clients and across organisations and teams plus highly skilled in tracking details, communicating deadlines and following-up with internal and external partners to ensure on-time completion of the tasks. Adept at assessing needs, generating options, and implementing solutions in collaboration with all stakeholders. Experienced at managing projects from the requirements gathering/ needs identification phase through to completion.

پراجیکٹس

Migration Management in the Silk Routes Countries

تجربہ

کمپنی کا لوگو
Counsellor - Migrant Resource Centre
International Centre for Migration Policy Development (ICMPD)
فروری ۲۰۱٦ - موجودہ | Lahore, Pakistan

• Providing migration counselling to a variety of clients who visit and attend the MRC, including initiating and following up on referrals
• Collect information from all concerned stakeholders of services and ongoing programmes/projects regarding prospective migrants and migrant workers, and design and develop leaflets to share information with MRC visitors
• Identify potential information to be included in information materials (including printed and video materials)
• Mapping of all concerned stakeholders and establish referral mechanisms for prospective migrants and migrant workers
• Providing paralegal advice to pre-departure migrants, migrant workers, returned migrants and members of their families
• Effective information and service delivery to potential migrants and migrant workers who come to the MRC
• Contributing to the trainings targeting the representatives of the government, media and the civil society
• Contributing to pre-departure orientation courses and trainings delivered by the MRC and the protectorates offices
• Running the filing system that tracks the movements of clients who have accessed MRC services and protects copies of documents
• Entering data for each client on a regular basis, using the completed client cards (or similar)
• Organising meetings, prepare agenda and meeting minutes to share
• Organising and running outreach activities, organise and participate in related events to share MRC intervention and material
• Coordinating and work closely with consultants on tasks related to service delivery in the MRC
• Efficiently documenting relevant information such as maintaining all forms of reporting and data collection using appropriate data collection methods, including client cards (or similar tools)
• Drafting documents, work plans and budgets; organises, prepares and participates in meetings, seminars, workshops and missions
• • Developing periodic monthly reports of the MRC activities on agreed format and Timelines

کمپنی کا لوگو
Operation Manager
Antal International
جولائی ۲۰۱۲ - جنوری ۲۰۱٦ | Lahore, Pakistan

• Coordinating with company and Applicants
• Screening of the Candidates for final interview
• Client Servicing
• Following-up the client feedback
• Negotiating bargaining agreements
• Providing counselling facilities
• Managing the priorities between company and projects
• Working with team for short listing the candidates and interviews
• Working with senior managers and advising on all Employee issues
• Communicating and collaborating on the inter-Provincial level
• Placement White Collar jobs
• Maintaining the Database of the Job Seeker in Pak and Gulf Country
• Arranging and Attending the exhibition regarding the placement.
• Conducting mock interviews for the job seeker to build the Confidante
• Coordinating with OEPS and sub agents
• Building linkages with Employer (overseas, Dubai, Abu Dubai, Saudi)
• Developing database for blue collar Jobs in Gulf Countries
• Giving ordinations to the Blue collar job holders
• Supporting in Airport Matters
• Making and completing the documents of Employ
• Solving the Immigration matters of OEPs
• Coordinating with Employer and the Employee before and after the departure or arrival
• Supporting the workers for any issue in the country
• Solving complaints of the Employer and Employee
• Attending workshops, trade shows, and seminars to keep up-to-date on changes in the industry
• Team approach; work with others in pursuing common goals

کمپنی کا لوگو
Marketing Officer
Four Corner Group Human Capital
دسمبر ۲۰۱۱ - جولائی ۲۰۱۲ | Lahore, Pakistan

• To attend performances and other events as required out of normal office hours
• To support the company’s archive function by archiving relevant marketing material
• To undertake any reasonable duties at the request of the marketing manager
• Ensure company management guidelines and policies are followed
• To assist with the implementation of the marketing strategy with specific objectives and targets as agreed
• To manage and maintain positive relationships with venue staff and media partners
• To support the overall marketing objectives of company both externally and internally
• To take responsibility for originating and planning campaigns in conjunction with the Marketing
• To develop promotional opportunities and ideas from conception through to delivery
• Through departmental meetings and one to one interviews with line manager provide progress
• Career Counselling to the Students
• Arranging the Exhibition for the Students
• Mock interviews
• Job placement in different companies

کمپنی کا لوگو
Customer Services Agent
Gerry’s International FedEx (UK Application Centre Lahore)
جون ۲۰۰۹ - جنوری ۲۰۱۰ | Lahore, Pakistan

• Checking and verifying documents
• Online document submission
• Identifying and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Meeting personal/team sales targets and call handling quotas
• Handling complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
• Keeping records of customer interactions, process customer accounts and file documents
• Following communication procedures, guidelines and policies
• Going the extra mile to engage customers
• Resolving customer complaints via phone, email, mail or social media
• Using telephones to reach out to customers and verify account information
• Greeting customers warmly and ascertain problem or reason for calling
• Assisting with placement of orders, refunds, or exchanges
• Advising on company information

کمپنی کا لوگو
Assistant Sales & Marketing
Izhaar Construction Group of Companies
جنوری ۲۰۰۹ - جون ۲۰۰۹ | Lahore, Pakistan

• Providing product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions
• Providing sales vs. projection results by preparing and forwarding sales tracking reports
• Forwarding samples by entering request; arranging shipment; notifying customer
• Maintaining customer database by inputting customer profile and updates; preparing and distributing monthly reports
• Preparing sales presentations by compiling data; developing presentation formats and materials
• Tracking sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement
• Updating job knowledge by participating in educational opportunities
• Accomplishing department and organization mission by completing related results as needed

تعلیم

Allama Iqbal Open University
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, Bachelors of Business Administration‎
General Management
درجہ A
2012
Board of Intermediate and Secondary Education Multan
انٹرمیڈیٹ / اے لیول, فیکلٹی آف آرٹس, Faculty of Arts‎
General Management
درجہ A
2008

پیشہ ورانہ مہارتیں

4 سال Activity Coordination
5+ سال Administration Jobs
2 سال Executive Presentation Skills
2 سال Individual Counselling
5+ سال Maintaining Relationships
5+ سال Maintaining Strong Client Relationships
4 سال Office Management
3 سال Public Speaking
5+ سال Strategic Public Relations Planning

زبانیں

ماہر اردو
متوسط انگریزی