As the first point of contact for patients and visitors, I play a key role in ensuring a smooth and efficient experience at South Punjab Hospital by managing front desk operations and coordinating communication through the hospital’s call center. My responsibilities span administrative support, patient service, and interdepartmental coordination:


Patient Data Management: Utilize Billion Bits hospital management software to register new patients, update existing records, and ensure accurate entry of clinical and diagnostic information for physicians and specialists.


Test & Procedure Coordination: Guide patients through the process for medical diagnostics, including X-rays, Ultrasound scans, and Pulmonary Function Tests (PFTs). Issue slips, schedule test appointments, and ensure they are prepared for procedures.


Call Center Operations: Handle a high volume of incoming calls professionally; provide general hospital information, address inquiries, and promptly route calls to the appropriate departments including emergency, diagnostics, OPD, and administrative offices.


Appointment Scheduling: Book and manage doctor appointments over the phone, confirming patient details, availability, and clinic schedules while maintaining accuracy and patient confidentiality.


Patient Support & Communication: Assist patients with navigating the hospital system, offering a friendly and informed presence at the front desk. Ensure all queries are answered with clarity and empathy.


Coordination with Medical Staff: Maintain regular communication with doctors, nurses, and technical staff to relay patient needs, schedule changes, and procedural requirements.


Administrative Duties: Maintain daily logs, track appointment flow, and help with filing, reporting, and documentation tasks as needed.


This role has strengthened my ability to work in a fast-paced healthcare environment, manage multiple priorities, and deliver excellent service to both patients and hospital staff.

• Client Interaction and Support: Serve as the first point of contact for clients, ensuring a professional and welcoming environment at the front desk.
• Document Preparation: Print token amounts and prepare detailed agreements between clients and the company, ensuring accuracy and completeness.
•Financial Record Management: Maintain and update meticulous records of clients’ remaining dues, facilitating transparent and efficient financial processes.
•Consultant Coordination: Provide relevant documents to the appropriate consultants promptly and accurately to support their work.
• Administrative Efficiency: Organize and manage administrative tasks to ensure smooth daily operations and effective communication within the team.
• Confidentiality and Accuracy: Handle sensitive client information with the utmost confidentiality and attention to detail.
• Problem-Solving: Address client inquiries and concerns, providing solutions or directing them to the relevant personnel when necessary.
• Team Collaboration: Work closely with consultants and other team members to ensure seamless coordination and service delivery.

Efficiently managed team tasks and workloads, ensuring clear roles and timely operational needs.
Monitored and provided targeted support for beneficiaries building SHELTERs, ensuring they received necessary resources and assistance during the construction process.
Led beneficiary registration and verification, ensuring accuracy and compliance with organizational standards.
Collaborated with Logistics, Project, Security, and MPCA teams to ensure seamless MPCA distribution and alignment of priorities.
Conducted daily briefings for field teams, collected, and analyzed verification data for accurate reporting.
Partnered with the MEAL team to ensure transparency in beneficiary identification and resource allocation, avoiding duplication.
Collaborated with HBL for timely cash distribution to beneficiaries, ensuring high service standards.
Ensured safety at distribution points through risk assessments and safety measures for team and beneficiaries.

Supported MPCA activities through collaboration with Provincial Officers, MEAL, and cross-functional teams to ensure smooth assistance delivery.
Coordinated with Mobilink and financial partners to streamline and enhance cash transfer processes for improved efficiency and transparency.
Worked with Safety teams to develop and implement security protocols for cash transfers, adapting procedures to address risks and protect beneficiaries.
Oversaw logistics and procurement for MPCA, aligning resources with project goals for timely and efficient cash or voucher distribution.
Achieved 100% of distribution targets in Rounds 1 and 2, ensuring timely assistance to all targeted households through strategic planning and resource management.
Focused the second round of cash assistance on beneficiaries who were in the process of building SHELTERs, ensuring their immediate needs were met.

Led meetings and focus groups on key issues like food security and health; established village committees to foster community involvement.
Organized local groups for SHELTER, NFI distribution and MPCA delivery, ensuring effective outreach and project execution.
Assisted the Database Officer with accurate data collection and entry in KoboToolbox; supported various project tasks as needed.
Provided regular progress updates and maintained thorough documentation to support project transparency and improvement.
Monitored community progress, resolved conflicts, and addressed issues to support project success.

Created educational materials on hygiene, water safety, and disease prevention, making them accessible and culturally relevant for community use.
Led health promotion campaigns, workshops, and training sessions to encourage healthy behaviors, focusing on vulnerable groups.
Conducted field visits to assess and improve water, sanitation, and hygiene facilities, recommending enhancements for effective service delivery.
Coordinated with local authorities and community leaders to ensure the adoption and sustainability of health practices.
Adhered to SHIFA standards, ensuring high accountability and professionalism in all activities.

Engage with community members through consultations, interviews, and focus groups
Facilitate inclusive community participation in project planning
Collect and analyze data to inform responsive program development
Monitor program outcomes and refine strategies for sustained impact

Greet and assist visitors, ensuring a positive experience
Answer and direct calls professionally
Handle inquiries and provide accurate information
Coordinate front-desk activities, including scheduling and mail distribution
Assist with general administrative duties as required