Managing the day-to-day activities of the team.
Delegating tasks and set deadlines for the internal team.
Share updates, disseminate information, and explain goals and
expectations.
Conducting training of team members to maximize their potential.
Develop team strengths and improve weaknesses.
Identify team goals and evaluate team progress.Organize team initiatives.
Encourage teamwork.
Provide opportunities for development.
Generate KPI for the agents.
Always ready to deal with potential issues
Maintaining  SLA
Maintaining  AHT

Worked in the Partner Support department for taking inbound calls
and handle different complaints of foodpanda Partners
Handle high end business foodpanda Partners queries over th
helplin
Making outbound calls for the foodpanda Partners satisfactio
and providing feedback related to their concerns
Worked as point person in absence of Team lead for assurin
team performance to achieve department target
Assist other team members for better quality and to extirpat
general complaint chances
Coordination with other departments to solve Partne
queries/problems within a span of time. 

 Worked in pre-paid department for taking inbound calls and handle     different complaints of pre-paid customers.
Handle high end business customer quires over the helpline Making outbound calls for the customer satisfaction and provide feedback related their concerns.
 Worked as point person in absence of Team lead for assuring team performance to achieve department target.
 Assist other team members for better quality and to extirpate general complaint chances.
 Co-ordination with others departments to solve customers queries/problems within a spa n of time.

Set rules for routine tasks.
Train the staff according to the daily task
Maintained proper food safety, sanitation and storage/display o
organic products
Discuss customer issues with staff members to develop solutions
Resolve customers\' issues in a timely manner
Maintain discipline in the outlet