Greet and welcome all walk-in customers and direct them to the relevant bank staff if required.Address customer queries and provide general information on banking services and policies ifrequired including guidance on how to fill deposit slips & other request forms.Get customer request forms signed, hand over to relevant officer for processing, keep track of therequests and get requests completed in defined turnaround time.Oversees and maintains waiting area, keeping it stocked with brochures, deposit slips, and otherrequest forms.Maintain friendly interaction with the customers waiting to be served at the branch counters.Ensure efficient direction and management of customer traffic in the branch and ensure all thecustomers are served within defined service timelines.End to end customer complaints management as per defined guidelines.Ensure the branch remains above the acceptable level of service delivery ensuring timely deliveryfrom both front end and operations staff and be creative/ innovative to improve the servicedelivery.Ensure digital (mobile app) registrations, lead generation & referral (as per assigned targets) tobranch staff including consumer assets, deposits & Banc assurance.

Branch Banking Operations.Account Opening Procedures.Cash Management and handling.Answering to inquiries, handling complaints, giving instructions and selling products.Contacted clients to gather financial data and documentation.Analyzed risks to approve or reject loan requests.Calculated financial ratios (e.g., credit scores and interest rates)Maintained high customer satisfaction.