• Implementation of ERP solution within the organization
• Maintaining and running the payroll of the organization
• Development and revision of HR forms
• Implementation of succession planning
• Managing performance management system
• Enhancement of skillset present within the organization
• Ensuring enrollment of new employees and deletion of existing employees from ERP
• Presentation of payroll to line management and answering/resolving any queries that may arise during the process
• Maintaining documentation of all payroll related matters to provide complete visibility to management of all payroll entries
• Analysis of different reports/aspects of employee lifecycle, as required by management
• Keeping track of all employee leaves, dependability concerns, warnings, terminations etc.
• Maintaining attendance reports (weekly, bi-weekly, or monthly)
• Preparation of management reports such as Employee Strength Report, Turnover Report, Employee Late Arrival Report and other reports as required by management
• Maintaining and coordinating lists of PESSI, EOBI, Employee welfare etc.
• Forwarding claims of employees to PESSI, Labor department and Insurance companies
• Getting employee cards made as well as social security, EOBI and insurance cards
• Auditing employee files to ensure accuracy and compliance
• Maintaining of master files for company policies, employment/termination forms etc.
• Compliance of policies, Procedures, Manuals
• Compliance of Surveys and Skill Analysis
• Training coordination (PSDF, TEVTA and Internal)
• Development of job descriptions
• Posting job advertisements
• Conducting interviews of new employees
• Conducting exit interviews of employees
• Coordinating with health and life insurance providers for updating of employee lists and renewal of insurance programs
• Resolving employee problems i.e. for benefits, payroll, leaves, job roles etc.
• Ensuring discipline within the factory
• Improvement of different HR

A cable service provide and marketing company in Sialkot, looking to improve their internal operations, recruitment, training and systems as well as improving their services

• Manage day to day operations of all programs
• Coordinate with the client regarding updates, operational requirements and escalations/complaints
• Training need analysis
• Training agents based on requirements of the program or behavior
• Achieving SLA and performance benchmarks
• Evaluating Agents calls
• Live Call Monitoring
• Calibration sessions with QA
• Refreshers on Soft Skills and Product Information
• Monitoring team performance, recognizing top performers and improving bottom performers
• Conflict resolution
• Employee retention
• Coordinate with senior management in different operational issues and finding effective resolutions
• Implementation of newly developed processes/practices
• Evaluate and improve ongoing operational strategies
• Generating/presenting reports for senior management

• Order taking
• Providing customer service
• Maximizing sales of the company
• Ensuring cleanliness
• Training new recruits on
o Customer services
o Preparation of food
• Ensure all safety and health standards were met
• Dealing with complaints of customers and taking appropriate action for resolution of complaints
• Providing feedback to new recruits for continuous improvement
• Taking care of operations in the absence of the manager

• Scheduling and organizing production of advertisements
• Supervising the work of staff
• Managing production processes
• Assessing project and resources requirements
• Dealing with clients of the production company