Working at Indus Hospital & Health Network (THQ Kahna Nau Campus) as a Senior Officer Administration. My key responsibilities are

Supervise all operational matters on behalf of Head of Campus (MS) 
Manage the roster of administration department for smooth working of hospital.  
Manage the leaves of staff without compromising on services.  
Daily round of hospital to observe the staff behaviour and patient interaction. 
Handling complaints about R & M, Bio Medical and patient related problems.  
Deal with the queries originated from the patients and the internal staff. 
Communicate and implement the ongoing as well as new policies in the department. 
Keep liaison with the consultants to facilitate the patients.  
Keep liaison with different departments for smooth working 
Manage & train the front desk staff so that they facilitate the patients in good manner.

Developing and managing the operations of In-house transport department and staff transportation outsource contractor.
Directing/monitoring activities of staff in relation to transportation operations including dispatching, routing and tracking of transport vehicles.
Responsible to communicate and implement transportation policies and procedures.
Responsible to ensure and manage regulatory & safety compliance procedures related to transportation activities such as vehicles taxes, insurance, tracker activity including driver’s valid driving license.
Responsible to conduct investigations to determine causes of transportation accidents and to improve safety procedures.
Verifying and resolving staff/end users complaints and providing feedback to immediate HOD.
Responsible to coach, train, manage and appraise the performance of transport personnel.
Organizing and managing the work of subordinate staff to ensure the work is accomplished in a manner consistent with organizational / departmental requirements.
Implementing effective staff schedule, monthly revision of routes and policy changes.
Conducting safety audits/ inspections of all vehicles, and meeting with individual transport staff.
Responsible to ensure that all vehicles are kept clean by transport staff on daily basis.
Responsible to monitor activities of repairs, maintenance and routine service of vehicles.
Ensuring that re-fueling guidelines are complied.
Responsible to submit transport performance report at month end.
Responsible to ensure that outsource contractor is maintaining staff “Pick & Drop” timings effectively as per contract terms/conditions.
 

Worked at SPL Model Town Filling Station (Shell Pakistan Limited) as an Assistant Manager. My key responsibilities were:
·         Ordering and reordering the stock and maintaining the level of products stock as required.
·         Maintaining/recording data of daily sale of super, diesel and Lubricants.
·         Dealing with customers, their complaints and solutions for better services.
·         Provide training to staff about safety (HSSE).
·         Prepare daily sales report and wet-stock data.
·         Calculation of gain and loss on fuel products.
·         Handling staff issues and providing them friendly and team player’s environment.

Ø  Successfully launched the pilot project in Lahore and Islamabad for   Daewoo Rooms
Ø  Selected and negotiated with owners of the hotels to be part of our nationwide chain.
Ø  To ensure the hotels offering standardized Daewoo Rooms quality.
Ø  To ensure 100% Compliance to Daewoo Rooms standards of housekeeping and overall upkeep of property.
Ø  Proper marketing to promote these hotels.
Ø  To ensure highest standards of Service and client satisfaction; target Zero Customer Complaints on account of Daewoo Rooms Service
Ø  To act as the first level of escalation for any customer issues, and resolve the same in an effective and timely manner
Ø  To work closely with hotel’s managements to train them in rendering great service
Ø  To work closely with call centre and the customer experience team to deliver great overall experience to customers
Ø  To maintain Good Relations with all internal and external stakeholders for smooth conduction of operations.
Ø  Work on the assigned day-to-day operational activities, follow the plans and assigned work by the Manager.

Worked in Operational compliance & Hosptality departement at Daewoo Express Pakistan Bus Service Limited an was respopnsible for:
Ø  Passenger’s complaints, reports received from various departments and terminals for detail inquires, and solution of Queries.
Ø  Received Telephonic passenger complaints quick solution given through feedback to the complainant.
Ø  Conclusion feedback to different passengers against their complaints.
Ø  Handle all Cargo and  Luggage  Cases
Ø  Surprise visits to the terminals to make sure the quality service being provided.
Ø  Conducting surprise inspections of Express Buses, Daewoo cabs and FasTex franchises.
Ø  Creation of S.O.P’s and checklists related to surprise inspections.
Ø  Preparations of different reports for finalize the cases related to luggage and cargo lost.
Ø  Collection of Replies from all terminals regarding complaints.
Ø  Preparation of Complaints Analysis on Weekly, Monthly & quarterly bases.
Ø  Inquiries of different situation based complaints and happenings.
Ø  To find suitable locations for starting newly established Hospitality division of Daewoo Express.

Officer Operations

1:Dealing with customers, their complaints and solutions for better services. Provide training to staff about safety (HSSE).
2:Deal with Credit Parties and Recovery of Due payments From Credit Parties.
3:Prepare daily sales Report and wet stock data.
4:Calculation of gain and loss on fuel products at the month end.
Strength/ Skills
5:Handling staff issues and provide them friendly and team players environments.