Promoted from initial role overseeing end-to-end service delivery (incorporating Service Desk and Field Support) for the world’s largest indoor theme park to support PMO operations; created and evolved technical/managerial project template repositories calling upon examples from current and past projects to identify best practice.
Managed communications from PMO mailbox, including regular reporting cycle requests.
Prepared material from project reports for monthly review and distributed monthly portfolio-level reports.
Implemented and maintained project portfolio standards.
Updated program plan via reports and outcomes of project / Board-level meetings and workshops.
Defined business cases, including deliverables, costs, dependencies, resource requirements, and milestones.
Shared pre-scope project plan with project stakeholders and decision-makers.

Supported 600 on-site users while traveling to remote sites to complete installation, deployment, and troubleshooting projects; administered users\' accounts and access levels; setup and maintain servers, workstations, shared printers, and productivity software while configuring client and server network software.
Key achievements
Project managed network and telecommunication systems upgrade and maintenance.
Confidently influenced IT management to secure buy-in to technology recommendations.
Embedded compliance with strict IT SLAs.
Monitored and resolved Tier Two / Three support calls logged with Service Desk.
Resolved technical inquiries from staff, administrators, service providers, site personnel, and external vendors.
Documented solutions to problems and developed easily understood end-user guidelines.
Troubleshoot network hardware, internet connections, routing, telephones, and security systems to restore services and optimize performance.
Set, implemented, and monitored adherence to stringent IT hardware budgetary controls.

Harnessed skills in service desk operations, LAN / WAN networking, and IT asset/inventory management while articulating technical details to non-technical people in an accessible format. Collaborated with a multidisciplinary team to maintain IT infrastructure robustness alongside management of MS Exchange / SAN storage upgrade, datacentre relocation, and server consolidation (via Hyper-V and VMWare virtualization).
Key achievements
Proactively identified, flagged, and mitigated IT service delivery risks or issues depending on severity levels.
Coordinated systems/server administration, including user configuration and Active Directory management.
Led all aspects of IT procurement; fostered strong vendor relationships to secure favorable terms.
Diagnosed and resolved hardware, software problems and replaced defective components.
Completed and reported on server health checks, including Windows, Linux, and UNIX.
Maintained logs relating to network functions as well as maintenance and repair records.
Administered Symantec Endpoint Protection Manager.
Analyzed equipment performance records to determine repair or replacement requirements.
Identified and evaluated the system and network requirements through data gathering and dissemination.
Optimized IT infrastructure operations via robust data backup and disaster recovery plans.

Be responsible for the installation, maintenance, configuration, and integrity of server-related software.
To set up, establish, and maintain sound backup and recovery policies and procedures. Keeping the LAN in 100% working condition.
Managed Network Users & Computers. Hardware & Software Issues Responsibility.
Servers, Switches, Printers Responsibility.
Coordinating and performing scheduled maintenance checks and equipment moves throughout GEH site offices.
Projects undertaken during this role are as follows: Migrate All End Users from Windows XP to Windows Vista;

Rollout laptop and desktop systems of operational users.
Deploy and Install different software on user\'s machines.
Management of Active Directory user accounts.
Troubleshooting malfunctioned network, systems, and applications as well as support all systems as stipulated below:
·         Amadeus Vista
·         Ticket Printing System
·         Citrix access
·         TELEX Printing System
·         Email/Outlook Access
·         Cisco VPN connectivity
·         Active Directory
·         WSUS (Windows Server Update Services)
·         Backup System
·         Local Area Network 
Direct Purchasing of Office Materials as well as I.T Assets.
Assist Finance manager – Pakistan in implementation of all maintenance and other (i.e. stationers, courier agencies, etc...) contracts. Maintain records thereof.
Prepare and maintain leave records, staff wise LTA/Medical exp. records, and duty/vacation travel-related issues for area Pakistan, maintain a record of staff attendance.
Liaising with different govt. agencies like the Municipal Authorities, Insurance companies, and Labor departments and to ensure that EY meets governmental requirements. To monitor incoming /outgoing emails and maintain records thereof.

Provide implementation, architectural, operational, on-going delivery, and maintenance support to Ericsson Pakistan IT Systems and associated ICT infrastructure.
Use technical expertise to undertake regular monitoring and maintenance work on the network seeking where possible to prevent faults from occurring. Planning, evaluation, and design of Network Services such as LAN, WAN, SNMP, Printers, and DHCP.
Provide a technically competent response to requests for maintenance and support of systems installed, rigorously identifying causes of problems when they occur, and using the standard Concerned Worldwide Helpdesk tracking system to keep records of all support requests and resolutions.
Liaises with Internal Business Community, 3rd Party service providers (ISPs), and vendors to ensure required technical solutions meet business functional needs and are delivered in alignment with agreed SLA.
Implement appropriate backup and restore strategies and mechanisms for systems, servers, and services in line with specified guidelines Global backup team.
Projects undertaken during this role are as follows: Domain Controller upgrade; Configuration of Inter-office Extension branching out PRI using Panasian Group (Ericsson AB); Configuration and Roll-out of New Laptops for all staff; Data Center Relocation.