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خلاصہ
Technically sophisticated and resourceful professional offering over Five+ years’ experience in system administration, IT support engineer, windows servers’ & client OS configuration, installation, troubleshooting, End user support and technical support. Instrumental in building and maintaining large computer systems, as well as planning, installing, configuring and optimizing IT infrastructures to achieve high availability and performance. Skilled in Microsoft windows servers, windows OS, systems security, MS 365, hardware, software management, storage management, backups solutions. Strong ability in identifying system vulnerabilities and security threats to determine the best course of action in protecting the integrity of network systems and enterprise-level environments. Adept at installing equipment, monitoring system operations, maintaining PC equipment and peripheral resources. Eager to pursue a next-level challenging position as a System Admin/IT Support/End user support/Desktop support in an organization offering genuine opportunity for career progression.
تجربہ
Desktop Support Engineer
Served as an \"IT Support Engineer\" for the COP28 Project at Expo City. Engaged in monitoring and proactively maintaining Windows installations using Acronis, Mac OS, software, printers, and addressing issues related to Office 365 and Windows 365. Managed and troubleshooted various equipment, including TVs, projectors, and sound systems. Addressed issues related to Office 365 applications, Office 365 users, and printers.
Key Accomplishments:
· Installing and configuring computer and printers
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company
· Setting up accounts for new users
· Windows Image backup and restore
· Fixing issues regarding Office 365
· Fixing issues regarding Printer
· Fixing issue regarding E-Mail
· Update Inventory
· Configure laptop
· Installing windows through Acronis True Image
· Ticketing system
Desktop Support Engineer
Conducting proactive monitoring and maintenance for Windows installations, Mac OS, hardware, and software. Providing support for printers, Zoom, basic networking, and addressing administrative issues. Managing and troubleshooting various equipment, including TVs, projectors, and sound systems. Addressing application, antivirus, domain user, and scanner issues. Implementing monthly Windows updates across all systems to enhance overall system security.
Key Accomplishments:
· Installing and configuring computer Chrome Box’s, systems, networks, printers, and scanners
· Monitoring and maintaining computer systems and networks
· Responding in a timely manner to service issues and requests
· Providing technical support across the company (this may be in person or over the phone)
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology
· Windows Image backup and restore
· Repairing and replacing equipment as necessary
· Fixing issues regarding applications of different projects (Bank of London)
