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خلاصہ
I have served as a Customer Service Representative for almost five years, gaining extensive experience in providing exceptional service and resolving customer issues effectively. Throughout my tenure, I have developed strong communication skills, a deep understanding of customer needs, and the ability to work under pressure in fast-paced environments. I have a proven track record of successfully resolving customer complaints and issues. By analyzing problems, identifying root causes, and implementing appropriate solutions, I have consistently exceeded customer expectations and achieved high customer satisfaction ratings. I am skilled at de-escalating tense situations and turning negative experiences into positive ones. I am experienced in handling customer interactions across various communication channels, including phone, email, live chat, and social media. I am proficient in adapting my communication style to different platforms while maintaining professionalism and clarity. In fast-paced customer service environments, I have demonstrated strong time management and organizational skills. I efficiently prioritize tasks, manage multiple customer inquiries simultaneously, and consistently meet or exceed service level agreements. Throughout my career as a Customer Service Representative, I have consistently demonstrated my commitment to delivering exceptional service, resolving issues effectively, and fostering positive customer relationships. I am passionate about helping customers and thrive in dynamic and challenging environments.
تجربہ
Roshan Digital Unit Executive
1- Complete account opening process look after.2- Verification / Scrutiny of documents.3- Mutual Funds, Term Deposits, NPC, INPC assistance to the customers.4- Forwarding Mutual Funds, Term Deposits, NPC, INPC and other financial request to the concer teams after completing all due diligence.5- Assistance with customer\'s regarding debit card and cheque book activation.6- Resolving customer\'s remittances transactions timely with coordination with the remittance team.7- Resolution of all real time queries of customer.8- Account authorization, CBC, Pay order, cheque book, issuance.9- Ditect dealing with all Roshan Digital Account customer\'s.10- Planing for weekly and mothly tasks.
Customer Service Representative
1- Responding to Customer Inquiries Handle customer inquiries via phone, email, chat, or in person, providing information and assistance as needed.2- Resolving Customer Issues Address and resolve customer complaints, problems, or issues to ensure customer satisfaction.3- Product Knowledge understanding of the company\'s products or services to effectively assist customers.4- Processing Orders and Returns Assist customers with placing orders, processing returns, and tracking shipments.5- Providing Information Share information about pricing, product availability, promotions, and company policies.6- Maintaining Records Keep records of customer interactions and transactions for future reference and analysis.7- Handling Billing and Payments Help customers with billing inquiries, payment processing, and resolving billing discrepancies.8- Troubleshooting Troubleshoot technical issues or provide guidance for using products or services.9- Handling Escalations Escalate complex or unresolved issues to higher-level support or management.10- Maintaining Customer Satisfaction Ensuring that customers have a positive experience by being courteous, patient, and attentive.
Customer Service Representative
1- Customer Interaction Interact with customers via phone, email, chat, or in-person to provide assistance, answer inquiries, and resolve issues.2- Problem Resolution Effectively troubleshoot and resolve customer complaints, concerns, or requests.3- Product Knowledge Possess in-depth knowledge of the company\'s products or services to provide accurate information to customers.4- Documentation Maintain detailed records of customer interactions, transactions, and feedback.5- Customer Education Educate customers about product features, benefits, and usage to enhance their experience.6- Conflict Resolution Handle escalated customer issues professionally and aim to find satisfactory resolutions.7- Communication Communicate with other departments to address customer needs and relay customer feedback for continuous improvement.8- Customer Feedback Collect, analyze, and report customer feedback and trends to improve products or services.9- Quality Assurance Ensure that customer service standards and procedures are followed consistently.10- Order Processing Process orders, returns, exchanges, and refunds accurately and efficiently.
