I am writing to express my interest in joining any esteem organization where I can utilize my skills and
knowledge for the further development of our company. Review of my credentials would confirm that I have an
extensive interest in IT Operations.
If selected, I am confident that my knowledge and solutions-oriented approach would make significant
Contribution to the continued success of your organization.
10+ years of experience in IT Service Operations, Technical helpdesk and Network Support comprising 4+ years’ experience of leading tier 1 and tier 2 Technical Analyst and Support Engineers. A result oriented and customer focused individual seeking a position utilizing the following skills:
o IT Service Management (Service Availability, Incident Management, Problem Management, SLAs / OLAs, Continuous Improvement, ISO27001 (ISMS) and ISO9001 (QMS) Implementation, ITIL Best Practices, IT Service Desk and Vendor Management)
o System Support: Windows10, SQL Server, VMware, Desktop Support, Server Support, Troubleshooting, Backup, Data Recovery, Hardware Support
o VOIP Support: Zyco PBX System (Asterisks Based) Trouble shooting Calls issues, Vicidial Call Center
o Contact Centre Operations Management (Customer Retention, Customer Satisfaction, Technical Account Management, Training, Team Performance Management)
o Unified Collaboration: Polycom real presence Group 310,500,700. Rmx server, VBP Server.
o CCTV Surveillance: HK Vision Camera, IP Camera, DVR, Remote Access, Android Applications etc.
Senior system engineer
Manage multiple task given by the Director.
Utilize in-depth technical knowledge and business requirements to design and implement secure
solutions to meet customer /client needs while protecting the corporation's assets.
Develop ISMS security standards, procedures, and guidelines for multiple platforms.
Make sure about the application POS (Point of sale) running smoothly in all regional outlets and Head
office.
Troubleshoot all technology issues Maintain log and/or list of required repairs and maintenance.
Make recommendations about purchase of technology resources.
Research current and potential resources and services.
Coordinate with CIS Software Developers for new implements in the POS software.
Network issues and New Technology implementation
Integration of Outlet data to Head office.
Take care of website issues and help to develop new things.
Take care of online website issues in which payment with banking etc.
Time Management system is updated with the new employees.
Take care of payroll system issues if found any.
Monthly, Weekly and daily backup of all Users, Servers must be taken.
Manager AD server with groups and policy according to the process.
Manager File Server accordingly and check user file must be shared securely.
Assist companies in reaching goals and objectives related to sales, productivity, profitability and
industry penetration, among other areas.
Supervise every client with IT Solution and work according to their policies and procedures. Direct
the overall operations of privately Owned businesses, publicly held corporations.
Analyze data and IT infrastructure for all Clients. Make crucial business decisions. Hire, train and
evaluate employees.
Ensure that a company is on track to meet financial goals. Develop and implement budgets.
Prepare reports for senior management. Ensure the department complies with company polices
Ensure workers have the resources to complete their work Assess the performance of the
department or company against goals and plans.
Perform human resource activities such as performance evaluations, hiring and discipline.
Motivate workers through incentives and positive feedback.
Work according to the HIPPA policies for the medical imaging clients and take care of their all modalities
Install, configure and upgrade Windows operating system (Clients and Servers OS), Office
packages and other
software on Desktops and Laptops
Network administration (including backup, security management, user account management, e-mail
systems
Including e-mail web server, internet access, office systems and applications support.
Install and support LANs, WANs, network segments, Internet, and intranet systems.
Supports server, network and desktop hardware, software and applications.
Performs technology needs analysis.
Rolls out hardware and software to ensure optimal deployment of resources.
Plans, implements, and supports the network and computing infrastructure plan.
Assists with technology planning through ongoing research.
CCTV Installation with Iphone and Android Apps
Provisioning & Troubleshooting of NOC Issues.
Assist Operation Manager in daily sales and daily routine works.
Carry out sales report on weekly basis and monthly basis.
Daily management of the department and people to ensure efficient running of the
Leading and motivating the team to achieve set standards.
Preparing, organizing & delivering staff inductions. Organizing and implementing
Staff training and development plans.
Make Sure DIDx Sales Operations are running smoothly.
Provide timely feedback to upper management regarding performance.
Making sure the processes are followed properly.
Hands on LAN System's analysis & design, Server administration, VoIP/PBX Asterisk) and
troubleshooting.
Network Infrastructure design, Deployment/Management (LAN, VoIP connectivity) and manage
Data Center and all its equipments.
Manage protocol such as DNS, DHCP, Remote and routing servers.
Technical Representative (POC) for International/Local Clients for Systems/Network related
queries and Solutions.
Implement, maintain wireless equipment in local area network.
Drills to ensure readiness, health check and maintenance of all servers.
Manage Vicidial PBX for Call Center Suite with Predictive Dialer.
Nice Recording Administration.
Troubleshooting of All Branded & Un braded Computers Desktops & Laptops.
Manage the network as a Helpdesk In charge.
Installation and Troubleshooting of MS O/S.
Provide Technical Supports for LAN and MS O/S.
Build customer relationships & satisfaction
Also Support Thin client, Thin pc and printer, pc troubleshooting.
Good problem solving and analyzing skills.
Desktop support for Windows/Office applications.
Desktop setup, upgrades, maintenance and repairs.
Support users with other technology based items as needed.