خلاصہ

SENIOR SALES / CUSTOMER SERVICES PROFESSIONAL

-Experienced Customer service and sales professional with 5+ years in call centers and multinational courier delivery services.

-Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues.

-Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.

تجربہ

کمپنی کا لوگو
Supervisor Operations
IBEX
اپریل ۲۰۱٦ - موجودہ | Lahore, Pakistan

Primary Objectives, Essential Duties and Responsibilities:
-Communicate the company’s vision, purpose, core values to the grass root level employees.
-Handle employee concerns and provide conflict resolution. To address all employees’ grievances.

کمپنی کا لوگو
Sales Exective
Mindbridge Pvt. Ltd.
ستمبر ۲۰۱۳ - جولائی ۲۰۱۵ | Lahore, Pakistan

Duties:
-Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

کمپنی کا لوگو
Customer Service Executive
FedEx Gerry Int
مارچ ۲۰۱۲ - جون ۲۰۱۳ | Lahore, Pakistan

Duties:
-Escalating and identify any critical issues with customers.
-Answering incoming calls from clients, processing emails and logging calls.
-Following procedures/checklists and updating support documentation.

تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان سائنس, Masters in Computer Sciences‎
Computer Science
CGPA 3.0/4
2018
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, ( B.A ) Bachelors of Art‎
English Literature, Journalism
فی صد 52%
2014

پیشہ ورانہ مہارتیں

5+ سال Direct Sales

زبانیں

ماہر انگریزی
ماہر اردو