Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
خلاصہ
Dedicated and empathetic Customer Care Representative with proven experience in delivering exceptional support within fast-paced fintech environments. Skilled in handling customer inquiries, resolving complex issues, and guiding users through digital financial platforms with clarity and professionalism. Adept at using CRM tools, understanding fintech operations like digital payments, KYC, and account management. Known for strong communication skills, a customer-first attitude, and the ability to stay calm under pressure. Passionate about enhancing customer satisfaction and contributing to a seamless digital experience
تجربہ
Customer Care Representative
Provided inbound support for JazzCash users via the IBEX fintech Campaign. Resolved queries related to transactions, account setup, and app navigation. Ensured KYC/AML compliance and escalated complex cases when needed. Maintained high customer satisfaction through clear, empathetic communication. Used CRM tools to manage cases and contribute to service improvements.
Computer Operator
Efficient in data entry, record management, and data visualization to support school operations. Skilled in maintaining student and staff records, managing attendance databases, and organizing academic data for easy access. Adept at supervising computer labs, assisting teachers and students with technology, and troubleshooting system issues to ensure smooth daily operations. Experienced in generating reports, visualizing school data for better decision-making, and ensuring data security. Committed to optimizing school technology for improved efficiency, accuracy, and productivity in an educational environment.
