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خلاصہ
I bring along close to nearly 14 years of hallmark career in Education domain while significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment. Completed my M.S. (Total Quality Management) from University of the Punjab; M.Sc. (Physics) from University of the Punjab; LLB from Bahauddin Zakriya University; M.Sc. (Mathematics) from University of the Punjab. Professional record demonstrates hands-on exposure to various facets of quality management system, auditing, process improvements and sales & marketing.
My key skills include Strategy Planning, Academic Administration, Operations Management, Sales & Marketing, Quality Assurance, Workshops / Audits, Start-up Operations, New Setups, Process Improvement, Events/Campaign Management, Strong Interpersonal Skills, Analytical Skills and Communication/Negotiation Skills
Currently, I'm working as Director QA & Sales in The Stream Schools. I had been engaged with Dar-e-Arqam Schools as Country Manager and SILK School of Tomorrow as Director - Sales, Marketing & Quality Assurance, where, I was responsible for sales & marketing, quality assurance, curriculum development. I am proficient in attaining quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; completing audits; giving recommendations, determining system improvements; implementing change management in the process. During my career progression I have received several recognitions. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
تجربہ
Director Operations, Marketing and Quality Assurance
Lead, plan, direct and manage all essential aspects of the Business Portfolio that support the organizational strategy.
Make effective use of the Sales and Business Development for collaboration and joint working.
Managing Operations and Procedures effectively and efficiently.
Plan, prepare, review, recommend and timely deliver the approved operational projects for sustainable growth.
People management which includes but is not limited to fostering team work on the basis of culture of tolerance, respect and fair treatment to all and to celebrate team performance regularly to encourage and acknowledge the team members.
Feasibility analysis & Business Plan analysis of new business.
Develop a growth strategy focused both on financial gain and customer satisfaction.
Build long-term relationships with new and existing customers.
Conduct research to identify new markets, customer needs and new trends.
Director Sales, Marketing And Quality Assurance
• Taking care of overall sales & marketing / quality assurance functions including promotional events for admission in Lahore area
• Defining service standards & guidelines that serve as benchmark for excellent service delivery for the school branch, thereby contributing towards ameliorated service revenue generation
• Achieving quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; identifying & resolving problems; completing audits; determining system improvements; implementing change and so on
• Accountable for providing career guidance & consultancy to students as well as parents; informing them about different courses and facility in the school by organizing new campaigns
• Actively involved in brand management & advertisement activities in the designated area; also identifying target markets and developing strategies to communicate with clients; studying competitor’s product and services
• Implementing policies, programs, curriculum activities & budgets in a manner that promotes the educational development of each student and professional development of each staff member
• Providing activities that facilitates the professional growth of the staff and enhances the quality of the instructional program; strengthening good relationships with students, staff, and parents
Country Manager
• Joined as Franchising & Marketing Manager from Jan’07-Jan’09 and promoted to Country Manager/ National Coordinator in Jan 2009.
• Planned & instituted sales programs/strategies to improve the product awareness in markets by brand building and market development efforts – national level
• Coordinated budgets, forecasts & reports and accordingly effectuated business plans to attain maximum sales and optimum revenue.; provided support to the various services, supplies, material, and equipment provided to carry out the school program
• Responsible for determining, negotiating and agreeing on the quality procedures, standards and specifications; drafting quality assurance policies and procedures
• Performed quality audits both academic / administrative aspects; recommending and monitoring corrective & preventive actions
• Developed the feasibility report of the new vicinity; signing the MOU and contract with the approved clients
Highlights across the Tenure:
• Significant contributions towards developing an Integrated Quality Assurance System i.e. SIA (School Improvement Advice) System comprising of administrative, academic & accounts quality
• Pivotal in opening, establishing and operating 185 branches of Dar-e-Arqam Schools
• Holds the distinction of developing a Comprehensive Web Portal for the franchises
• Efficiently & effectively dealt with all the litigation faced time-to-time
