Working as a Manager Human Resources to manage the strategic and operational HR function of the organization for its Pakistan office, reporting directly to the Director HR (Global). Accountable for all HR functions but not limited to the full-cycle recruitment process, strategic consultations, organizational development, performance management, legal and regulatory compliance, coaching & counselling and team building. Also, managing the facility management and procurement function for the office in Karachi. 

Worked as Head of Human Resources department to lead and manage all HR functions of the organization. Managing a team of 4 direct reports including Manager HR, Assistant Manager HR, Assistant Manager Admin and Senior Executive HR, reporting directly to the Chief Executive Officer. 
Key Contributions & Achievements
• Training & Development – Successfully conducted Training Need Analysis. Conducted In-house training as a Lead Trainer on Customer Services, Teamwork, E-Mail Etiquettes & Communication Skills for staff across Pakistan. Organized country-wide Defensive Driving Course certification for all drivers. • HR Policy Formulation – Modification of existing policies and developing new HR policies and SOPs.  • Performance Management – Developed and proposed KPI based performance management system. • Organizational Restructuring – Assisted the management for a smooth process of Organizational Restructuring • Employee Wellbeing Program – Organized awareness sessions and medical check-up on Hepatitis in collaboration with ‘The Health Organization’. Arranged awareness session on Road Safety in collaboration with National Highway & Motorway Police. • Corporate Social Responsibility – Arranged tree plantation for staff at Urban forest, Karachi. Organized Blood Donation Drive in collaboration with Indus Hospital 

Worked as a Manager Organizational Development/Internal Auditor to contribute to the design and delivery of people and organizational development strategies and the management of change in support of the organization’s strategic and operational plans, providing information, advice and services as required. Working with teams across the organization, to support all programmes of continuous organizational performance improvement to help the organization achieve its strategic objectives of becoming a high performing organization. Engaged in HR functions, recruitment & selection, performance management, training & development and also working as auditor for internal quality reviews. Reporting directly to the Deputy Director Organizational Development. 
Key Contributions & Achievements
• Performance Appraisal – Proposed and implemented Performance Improvement Plan to be a part of Performance Appraisal. • OD Strategy – Assisted Deputy Director in amendment and design of OD Strategy.  • Internal Reviews – Developed and implemented ‘Internal Review Toolkit’ and successfully conducted quality reviews at different office locations in Sindh. • ISO Audits – Conducted ISO Internal Audits at different office locations in Sindh. 

Initially hired as Assistant Manager Human Resources to create successful and resourceful HR department from the ground up for this agro chemicals multi-national company with over 600+ employees. Promoted to Deputy Manager HR (Head of HR) and directed activities of the entire department of 3 direct reports (Assistant Manager HR & Admin, Admin Officer and Front Desk Officer). Responsible to deliver a comprehensive HR services to the company. Responsible for compensation & benefits, training & development, HR policy design & management, recruitment & selection, performance management, succession planning, employee grievance handling. Served as a Member of the company’s Country Leadership Team and Health Safety & Environment Team. Reporting Directly to the Chief Executive Officer & Regional Head.
Key Contributions & Achievements
• SAP HCM – As a Project Head, successfully implemented SAP HCM Module.
• HR Policy & SOPs – Designed and implemented HR Policy Manual (Employee Handbook) and SOPs for HR Operations, while providing country-wide training.
• Job Description – Conducted Job Analysis and developed Job Descriptions for all the position across Pakistan.
• Performance Management – Developed and Initiated the Annual Objective Setting Framework.
• Training & Development - Successfully conducted Internal Training Programs for Improved Communication Skills, E-Mail Etiquettes, Office Etiquettes and organized External Training for employees.
• Company Website Career Module – Designed and launched ‘Career Module’ for company’s website to maintain organization staff by establishing a recruiting, testing and interviewing program.
• Employee Payroll – As a cost efficient measure, successfully launched and managed payroll module in house to seize out employee payroll outsourcing.
• Employee Engagement & Turn over - Launched comprehensive Employee Engagement & Wellbeing initiatives including Employee and team performance initiatives.

Initially hired as Customer Services Executive to manage customers’ queries and requests on phone with this mutual fund investment company. Promoted to Management Associate grade to assist the line manager in supervising 4 team members while handling customers’ complaints and queries received through calls, e-mails, fax etc. Involved in recruitment & selection and training & orientation for the department. Reporting directly to the Assistant Manager Customer Care.

Key Contributions & Achievements

• Complaint Handling – Designed and Implemented SOPs for customers’ complain management.
• Customer Verification – Designed and Implemented SOPs for customer verification process for profile change.
• Service Excellence – Awarded with 3 years of Service Excellence Award.