خلاصہ

PROFESSIONAL

Hardworking
Customer focused
Excellent telephone manners
Flexible working hours
Result oriented under pressure
Good communication skills
Team worker

1- MS OFFICE
MS WORD
MS EXCEL
MS POWERPOINT

2- Sound Knowledge to work in the following Operating Systems
Microsoft Windows 2000 Advanced Server
Microsoft Windows XP
Microsoft Windows NT


3- OTHERS
Typing Speed (English) 40 WPM
Typing Speed (Urdu) 45 WPM
Internet BROWSING
Internet E-MAIL
Internet SEARCHING


EMPLOYMENT HISTORY
WORK EXPERIENCE

NADRA https://www.nadra.gov.pk
Senior Executive (Front Desk Coordinator) (Dec 2010 – Nov 2015)
• Resolving issues those occur day to day in an office environment.
• Installation/Uninstallation of requested software such as Microsoft SQL Server, FTRC, CRM etc.
• Building windows 7 machines (Laptops/Workstations).
• Taking a backup of profiles/important data as per requested.
• Coordinating with System Engineer to resolve the issues.
• Creating/deleting Outlook profiles and OST files in terms to resolve the email problems.
• Resolving the printer incidents occurs day by day.
• Reporting to System Engineer and Assistant Manager
• Attach Database and restore database
• Taking Daily Backups of the databases.
• Creating/deleting/managing Active directory users/workstations etc.
• Coordinating with TST and other NRC’s and SRC’s to upgrade the systems and smooth working of the technical equipment.
• Connecting new IT equipment on the network through network cables
• 1 year experience in NADRA call center.
• 1 year experience in metro as a cashier
• 2 years experience in National Testing Services (NTS) working as a Supervisor
• 6 month experience as a sales man
• 1 year experience WARID call center
• 6 month experience in System Limited as a Data Processing Executive