خلاصہ

Working as a Senior Executive in Sharp Import LLC (we care here)
Worked as Relationship Manager at A&I Ground Transportation. Worked as Marketing Manager @HRS Solutions. I have as an "Assistant Manager" @ Pakistan Cricket Board". I have worked with MYCAB Travel for more than 3 Years. During this tenure I was promoted as Senior Executive Support & Fulfilment. Then I was promoted as Relationship Manager & Trainer of MYCAB OPERATIONS & Call Center. I have worked as an Asst. Manager HR / Admin in Afzal Rice mills & Exporters. I have worked for Telenor Pakistan for 7 years as well. During this tenure I worked in call center, Trade marketing, backend financial team, Direct debit, MNP team, Dealers & Frenchise support & NOC (Network operations Center).

پراجیکٹس

Fazal Mahmood Club Cricket Championship 2017
MNP / Telenor Pakistan / Postpaid Clients

تجربہ

کمپنی کا لوگو
Senior Executive
We Care Here
نومبر ۲۰۱۹ - موجودہ | Lahore, Pakistan

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کمپنی کا لوگو
Marketing Manager
HRS Solutions
اکتوبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Taking care of Marketing department and Strategic planning for the same.

کمپنی کا لوگو
Unit Manager
Pak Qatar Takaful
اکتوبر ۲۰۱۸ - موجودہ | Lahore, Pakistan

Recruiting new members.
Training them.
Briefing them about their daily Tasks.
Setting up Daily and Monthly targets.
Strategies the business.
Reporting to higher management.

کمپنی کا لوگو
Assistant Manager (Domestic Cricket Operations)
Pakistan Cricket Board (PCB)
اپریل ۲۰۱۷ - موجودہ | Lahore, Pakistan

Taking care of the things that deal with domestic cricket.
Detailed reporting to Management.
Maintaining Data Base of Players and their records.

کمپنی کا لوگو
Relationship Manager
MYCAB TRAVEL "MYCAB OPERATIONS"
جولائی ۲۰۱۵ - مارچ ۲۰۱۷ | Lahore, Pakistan

I worked as a bridge between our Clients and the Company.
I was a direct link for our clients.
I generated sales via Phone Calls, Emails & Social Media Marketing.
Maintained our service level as per client's satisfaction.
Introduced new packages for clients.
Gave the basic idea to our system development team for ticketing and voucher system, which made things a lot easier and quick.
Trained our Travel agents about the system so that they can create vouchers immediately through our system by their own User ID.

کمپنی کا لوگو
Assistant Manager Admin & Finance
Afzal Rice Mills & Exporters
مئی ۲۰۱۳ - ستمبر ۲۰۱۴ | Jhang, Pakistan

Managing Administration and Taking Care of Payroll of Employees & Invoicing for Buyer. And managing Payments of Sellers.

کمپنی کا لوگو
Back Office & CS Executive
Telenor Pakistan
اپریل ۲۰۰٦ - مئی ۲۰۱۳ | Lahore, Pakistan

I have been in Cellular Network for seven years performing efficiently and dedicatedly in Customer
Services, Backend support & Network operations, which encompasses handling of all the concerns
related to Customer queries and their resolutions. I worked in Telenor Pakistan Ltd. (one of the biggest
cellular networks in Pakistan) a Norwegian Company. During my stay I was always amongst the top
employees. Since the beginning I have been working on various posts which include Customer
relationship officer, Dealer support officer, Post-paid operation officer, Trade Marketing officer, as an
MNP Backend operations officer and lastly as Network operation officer.

تعلیم

University of the Punjab
ماسٹرز, ماسٹرز ان سائنس, Masters in Arts‎
LLB (Morning)
درجہ B
2011

پیشہ ورانہ مہارتیں

ماہر and target-driven attitude
ماہر Excellent Customer Services
ماہر Administrative Functions
ماہر Adminstration Knowledge
ماہر ADT HOME Security Services
متوسط Branch Support.
ماہر Business Analysis
ماہر Business Development Process
متوسط Business Sevelopment
ماہر Business Travel
ماہر Call Controls
متوسط Chat Support
ماہر Clienmt Dealing
ماہر CLOSINGS
ماہر Conservation Awareness
ابتدائی Cordic
ماہر Critical Control Points
ماہر Customer Communication
ماہر Customer Focused
ماہر Customer Relationship
ماہر Customer Service Management
ماہر Customer Service Operations
ماہر Data Miniing
ماہر Development Development
ماہر Email Support
ماہر Expressive Writing
ماہر Good listening power and fluent English.
ماہر HCWM
ابتدائی Hiring Team Building
متوسط iCabbi
ماہر Impeccable Customer Service Skills
ماہر Inbound Call Center
ماہر Individuals / Consumers
ماہر International Client Handling
ماہر Madical Writing
ماہر Management Skills
ماہر Multi Tasking
ماہر Must understand the needs of the customer
ماہر nalytical Skills
ماہر Official Assignments
ماہر Operations Responsibilties
ماہر Organization Skills
ماہر Parent - Teacher Communication
متوسط Public Relations
ماہر Pulic Dealing
ماہر Pursuing News Stories
ماہر Required Travelling.
ماہر Results-driven
متوسط Retailers
ماہر Selling Skills

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی