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خلاصہ
To seek a challenging Career in a dynamic and growing organization where I can Implement and enhance my knowledge and expertise
پراجیکٹس
تجربہ
IT Technician cum Administrative Support
IT & Administrative support to department. University LAN/WAN/CCTV installation and support. Responsible to organize and arrange online meetings on Microsoft Team/Zoom /Google Meet ETC. Technical support to University staff for internet connectivity Technical assistance to students Responsible to look SCO Fiber link availability PERN internet connectivity to users Users Devices configuration for PERN connectivity Incidents escalations follow-ups & coordination with vendors/ISP incase of network down necessary actions to restore it
Engineer
P2P &PMP wireless link deployments & Maintenance.
Technical Support for Deployment Field Staff.
Technical Support to Customers.
Internal & external communication through Email & telephonic calls.
Metro Fiber Links installation and Fault Support.
Splicing Monitoring Testing of optical fiber Network
Field Visits for Mobil ink/Jazz NODES for Network Health check & Fault Tracing.
Over all Monitoring of Metro Fiber Network Maintenance.
Network Health check
NODE End to customer End Network Deployment.
Metro fiber (144/96/48/24 core) Splicing Testing &Termination.
Remote Mobile Towers site generators refueling Monitoring & Record Keeping.
Network Maintenance skills SDH, DWDM, OTN, Optical Fiber
Communications/Operations
Huawei OSN family products, various types of optical fiber cables/joints/ODFs,
laying techniques, troubleshooting inline to industry standards,
OTDR/Splicing/Optical power meter hands on etc.
Data Analyst
Business Data Analyzes.
Image Verification
Products Mapping.
DATA entry.
Associate Engineer Incident Control Management .
➢ I supervise and carried out activities associated with Etisalat O&M under PM
& S for Business Services,
➢ To Enshroud Scheduling of work order through WFM in FM staff PDA for
top34 Customer is on time.
➢ I was responsible to update of work order complaint’s status in WFM/FSM
➢ Ensuring that necessary resources are available and that work is completed on
schedule and to required safety and quality standards.
➢ Follow up of Top-34/Top200 Etisalat customer complaints with in multiple
Eng. section.
➢ Continuous monitoring of Complaints & taking necessary action for different
Eng. sections to resolve technical complaint’s within KPI as per SLA.
➢ Preparing RCA(route cause Analysis) & RFO(Reason of outage)
➢ Preparing daily performance report & escalation to higher Management.
Technical Expert Etisalat Business Center Class- A
➢ Face to Face Technical Support to Etisalat Customers in Business center.
➢ Remotely Troubleshooting of Different CPE to resolve Service interruption.
➢ Immediately Escalation to NOC TMC BTSC CTSC BILLING for further
Action if required
➢ Weekly monthly Knowledge base assessments for Sales staff to keep them upto-date with market
➢ Responsible of all Business Center electronics/Smart devices in working
condition daily check base.
➢ Educate customers through touch smart screens about new offers
Telecom LAN/WAN Technician (Access Network ISM Section)
Associate Engineer
Install, configure, and support the LANs, WANs and Internet systems
Configuration of ADSL routers & AP\'s (Cisco, D-link, Edi Max , Belkin, Aztech, Netgear,Huwai, Speed stream, Tenda, T-p link)
Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
To supervise other network support technicians and plan, co-ordinate, and implement network security measures.
Copper telephone line POTS (from exchange end to customer end)
DSLAM trouble shooting, IP forwarding.
Jumper work in MDF.
