خلاصہ

To establish a career in an organization to utilize my acquired skills and knowledge in achieving organizational goals while attaining personal and professional growth. Having a total of 3 years of experience.

IT Professional with a demonstrated history of working in large scale companies.

Skilled in Computer Networks, Routers & Switches, Microsoft Office, Technical Support, Adobe Photoshop, Servers/Firewalls, Printers/Scanners, PABX/PBX/CCTV Management, OSI/TCP, LAN/WAN, Microsoft Products, Information Technology, Web Design & Development, Linux/Ubuntu, Mac OS, (C#), DBMS, SQL, Backup & Recovery, LAMP Deployment, Html/CSS/

پراجیکٹس

Mentor Support System

تجربہ

کمپنی کا لوگو
System Support & Network Engineer
Moftak Solutions
اپریل ۲۰۱۹ - موجودہ | Rawalpindi, Pakistan

Working at IT Department

• Maintaining the Servers and ensure high availability.
• Monitor and maintain LAN connectivity as per requirement.
• Install and configure Anti-Virus Software on Servers and clients.
• Implement performance counters on the production servers.
• Perform backups of data whenever required.
• Maintain and update the domain users and policies.
• Update PC's and hardware allocation reports.
• Maintain Inventory records of all the IT equipment including servers and client machines.
• Respond to inquiries made via system support request forms or electronically.
• Firewall administration and internal network security.
• Configuration and setup of all new server systems required either internally for the company's of for external clients.
• Maintenance of existing anti-spam and anti-virus systems.
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Troubleshoot system and solving hardware or software faults.
• Provide support, including procedural documentation and relevant reports
• Purchasing and Repairing of Hardware

کمپنی کا لوگو
Information Technology - Intern
United States Agency for International Development (USAID)
جولائی ۲۰۱۸ - اکتوبر ۲۰۱۸ | Islamabad, Pakistan

Worked at IT Department
• Deployed a PBX based call center for Free & Fair Elections Network (FAFEN) Project.
• Handling Call Center IT issues and resolves them as per their priority and maintains their workstations & telephonic
System.
• Respond to IT related queries in a timely & accurate manner and resolve them as per user's requirement.
• Managing and maintaining Server Room and all network routers, switches and patch panel up to date with tagging.
• Worked on Elastic PBX server, creation of new Extensions, Direct Lines and update directories.
• Maintaining attendance and configuration of Biometric/ Access Control devices.
• Managing and configuring WIFI devices, Access points, Printers and Scanners, NAS & MS Update Server.
• Coordinate with vendors for all IT purchases, maintain proposals in the updated vendor file and responsible for all IT
Equipment Stock.
• Worked on Wireless Controllers, Wired & Extended Wi-Fi AP's, Smart Firewalls, DHCP & DNS Server.
• Testing of laptops, Projectors, Polycom's for conference with foreign delegates.
• Management, Creation and resolve issues of company Emails. Configuration of MS Outlook against their email and
change the behavior of outlook as per user requirement.

کمپنی کا لوگو
Customer Support Executive
Pakistan Telecommunication Company Limited (PTCL)
فروری ۲۰۱۴ - اگست ۲۰۱۵ | Islamabad, Pakistan

Worked at Technical Help Desk
• Configurations/Troubleshooting of Network Elements (ZTE, Huawei, Alcatel).
• Provided IT support to the field teams over Network Elements, Access Points (AP's), PSTN, Wired Network.
• Surveillance of PTCL network.
• Provided training to the newly hired team members.
• Preparations and management of 24/7 call out duty roster.
• Solution of user authentication problems in coordination with RADIUS Team.
• Complaints handling through CRM Portal reported by customers.

کمپنی کا لوگو
Associate Engineer - Intern
Pakistan Telecommunication Company Limited (PTCL)
دسمبر ۲۰۱۹ - نومبر ۲۰۱۳ | Islamabad, Pakistan

Worked at NOC Department
• Responsible for smooth network services.
• Responsible for compiling a monthly report using MS Excel & Access that was presented to the higher management.
• Monitoring of PTCL network all over the Pakistan.
• Resolved network hardware issues with the help of field teams.
• Provided technical support to the field teams via Telephone or Email.
• Preparation of daily, weekly and monthly network performance reports & Documentations.
• Daily or schedule Windows Backup and Recover (If Require).
• Participate in 24x7 call-out Rota and resolve problems.

تعلیم

University of Arid Agriculture, Murree Road
بیچلرز, بیچلرز ان سائنس, BS Information Technology‎
Information Technology
CGPA 2.8/4
2017

پیشہ ورانہ مہارتیں

ایک سال سے کمActive Directory
1 yearAnalytic Problem Solving
ایک سال سے کمBackup & Recovery Systems
2 سال Basic Knowledge of Networks
1 yearBasic Knowledge of VoIP
ایک سال سے کمC#
2 سال Client Handling
2 سال computer hardware knowledge
ایک سال سے کمDeployments/rollouts
1 yearHTML Tags
1 yearInformation Technology Audit
ایک سال سے کمIT Operations Management
1 yearLAN/WAN/SAN
ایک سال سے کمLinux/Ubuntu
ایک سال سے کمMAC OS
2 سال Microsoft Office
2 سال Network Management Applications
1 yearnetwork topology
2 سال Network troubleshooting
2 سال Networking
2 سال Operating System Installation
1 yearOSI/TCP
ایک سال سے کمPABX/PBX/CCTV Management
ایک سال سے کمPrinters/Scanners
ایک سال سے کمROAMING Profiles
3 سال Routers & Switches
ایک سال سے کمServers/Firewalls
3 سال software Installations
2 سال Technical Support
2 سال troubleshooting

زبانیں

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