An analytical mindset, adaptability to resolve multifaceted issues, characterised as a self-starter, truly committed to deliver solutions with the ability to apply modern technologies which translate business needs into a practical reality.
*** Fluent in speaking the English Language.
Supervised and lead a team in an international project/campaign and actively contributed to the human wellness related project in an operational capacity.
- Handling employee concerns and provide conflict resolution.
- Ensuring the highest level of quality customer care is delivered as per set benchmarks.
- Client Coordination.
- Provide Trending Reports.
- Calls Listening Sessions.
- Monitor & score strategic yet random customer transactions.
- Participate in calibration.
- Reporting & Analysis.
- Identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
- Improve and facilitate teamwork and coordination through effective communication within the team.
- Take escalation calls when needed and promote exceptional customer service by providing the first-hand resolution.
- Knowledge of the processes outlined for: Case Handling, Callbacks, Escalations, Forwarding, Data Logging.
- Daily correspondence with the customers and business vendors via e-mails & telephone.
- Supervising day-to-day team activities.
- Customer attraction & retention by making appealing company profiles & price quotations.
- Coordination with the team to manage daily operations & procedures; reviewing and approving supply requisitions; preparing payroll; filing system; clerical functions.
- Keep management informed by reviewing and analysing special reports; summarizing information; identifying trends.
- Maintain sales staff by recruiting, selecting employees.
- Prepare official letters, presentations and reports.
- Manage daily route sales, smooth & timely deliveries.
- Bring creativity & innovation, different new ideas to make the process efficient.
- Played a pivotal role to increase the company's revenue from AED 4.8 million to AED 7.2 million a year.
- During my tenure; I managed to attract 30 new retentive customers and established long-term relations with the customers.
- Demonstrated excellent abilities in customer orientation by assisting the marketing/operations department in promotional activities and campaigns.
- Provided exceptional support to the director and co-workers which increased overall efficiency by 30%.
- Achieved an appreciation letter for giving excellent customer support.
- Coordinated events and other activities at the best yet economical locations - saved expenses by 40%.
- Provided backup support to other departments which was highly admired by the CEO.
- Collaborated with other departments of the company to centralize the customer database for easy retrieval of information.