Prospecting for New Customers (UK & EMEA Region)Sourcing products from different suppliersPreparing & sending Quotes to the customersProcessing orders and returns (if required)Managing owned AccountsAssigning tasks to other team membersConducting daily meetingsManaging team mailbox

Handling customers accounts with up-to 250 employees size companies. Keeping in touch with them to provide updates and solutions to their IT infrastructure. Providing quotes and managing their orders till they receive.

- Team Management

- Reporting

- Admin Work

- Police SPOC Mailbox

- Customer Service Mailbox

- Network Alert Monitor

- Extra Admin Work

Brief job description of Supervisor

Managing the Floor/Teams

Making Sure we meet SLAs

Making Sure all resources are utilized efficiently

Managing breaks of all agents for best results

Supervising (call) star phone usage so a proper efficiency report is created

Assistance of customer service representatives in product knowledge and other unusual scenarios

Managing and distributing admin work

Managing queues efficiently by keeping the service level agreement in mind for all three countries i.e. UK, Australia and New Zealand

Ensuring there are a minimum two people available on epay live chat at all times

Checking and deactivating mobile top up vouchers

Taking escalations for calls which cannot be handled by agents

Calibration/Meetings

Helping the QA in updating the agents with new policies and clearing out any ambiguities

Resolving issues faced by agents over recent calls

Discussing rare situations that arise once in a while

Reporting

Transition report
This report is sent to clients on a daily basis to inform clients about the person who is in charge of the shift.

Paper roll orders

Summary of Paper Roll Orders from CS to PVG

Man hours reporting

This report informs about the working hours of the scheduled agents.

Internal daily shift reporting

This is a shift hand over report which highlights any updates, issues, outages, that occurred during the shift and which may help the next supervisor manage efficiently.

Fraud Prevention and Transaction Velocity check Daily Reports

This is a summary of all velocity and fraud prevention reports

As a technical support/helpdesk employee, my job was monitoring and maintaining epay machines and it’s all applications, making sure they’re connecting fine with epay servers and networks within an organisation. If there are any technical issues or changes or terminal collections is required due any reason, i'll be the first person to deal with these matters. Where there’s a need to install/replace/collect the epay machine, my job is to arrange Azteq (third party) engineer visit to get the job done remotely through call or email.

As Retailer Success Representative, my job was to attract potential customers by answering product questions and service queries; suggesting information about other products and services through calls, emails, post and fax. Process POS orders, prepare correspondences, arranging call backs, escalating to the right team, resolving all kind kind of issues at 1st level to fulfill customer needs to ensure customer satisfaction

Greggs plc is the largest bakery chain in the United Kingdom. It specialises in savoury products such as pasties, cakes, breads & coffees.
My duties were all about supporting with the the shop at key times of the day, including opening and closing time, looking after the shop for a few hours, so I was responsible for the smooth running of the shop.
If I was on a morning shift (opening up the shop), I’d be setting up the shop ensuring that the team are on time with food preparation, hygiene procedures are in place, food safety records are being kept, and that first class customer service is on show.
A close-down shift is very similar, but this is when the cleaning, stock counting, ordering, waste and cash management sides to the role come in to play.

Worked in this small org. for very short time as CS rep. and Graphics designer (Editor) of the photoshoots.

Sales Rep. Job Duties: Operate as the lead point of contact for any and all matters specific to your customers
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed.

Accountant Job Duties: Prepares asset, liability, and capital account entries by compiling and analyzing account information. Documents financial transactions by entering account information. Recommends financial actions by analyzing accounting options.