• Responsible for ensuring adequate coverage of operational activities at all
times through scheduling.
• Supervise fulfillment operations in a manner that provides maximum
efficiency, accuracy and profitability.
• Develop and optimize the process in area of responsibility.
• Manage and mange external vendor relations within Operations
Department.
• Perform as functional bridge amongst external vendors as well as internal
stakeholders.
• Coordinate all vendor management tasks inclusive of working with external
vendors and internal employees.
• Forcaste staffing, workload and performance results to meet business
demands for workload and performance results for area of responsibility.
• Prepare, review, and analyze business reports, and use information to
identify operational improvement (e.g. Production, quality, safety).
• Monitoring and evaluating employees in timely manner.
• Responsible for targets of own team.
• Training, teaching, coaching (cross training when applicable) of all
department employees.
• Ensure to track, measure, report and evaluate vendor performance.
• Report captured metrics to upper management.
• Ensures accuracy and quality of all operations in the fulfillment center
• Drive and implement the business plan for area of responsibility to achieve
company goals (e.g. Production, quality, safety) and implement operational
improvements.
• Closely monitoring and arrangement of all customers return replacement of
new orders and return to vendors.
• Assist in planning & execution of online sale campaigns.
• Maintaining record of all inbound, outbound activities related to online
orders, warehouse inventory movements and pickups from vendors.
• Support to explore expansion across new business lines

• Supervise sales operations of sales team.
• Identify current and future trends that appeal to consumers.
• Follow-up leads and samples provided by sales team.
• Monitor local competitors.
• Build new customer base to maximize sales.
• Retain existing customers by providing prompt customer services.
• Analyze field reports and prepare sales documents.
• Meet all sales quotas and goals
• Supervise field marketing and sales force.
• Assist the Sales Manager in generating sales opportunities by identifying
appropriate business targets.
• Ensure standards for quality, customer service are met.
• Supervise and oversee the maintenance of customer databases.
• Supervise accounts receivables team in collecting balances.

• Establishment of IIUI Schools, Bani Gala Campus.