◼   To oversee and manage the day-to-day activities within the department. This included ensuring that       tasks are completed accurately and in a timely manner, and that the department operated in compliance       with industry regulations and company policies.
◼   Supervise a team of operations staff, providing leadership, guidance, and support to ensure their       productivity and professional growth and providing coaching and feedback to help them to       achieve their targets.
◼   Key role in designing and implementing operational processes and procedures, with a focus on       streamlining operations, improving efficiency, minimizing risks and helps to improve the   productivity       and customer service.
◼   As part of risk management, worked closely with underwriters and claims adjusters to identify and       mitigate risks associated with general insurance operations.
◼   Collaborated with senior management to develop and implement strategic plans and objectives for       the operations department.
◼   As a manager of operations in the General Insurance sector equipped me with strong leadership,       problem-solving, and organizational skills to ensure the smooth functioning of operations and       contribute to the overall success of the company.

Wokred as Assistant Manger.
Customer Dealing,
Policy Cpaturing,
Claim Handling